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  1. Jira Service Management Cloud
  2. JSDCLOUD-2741

Import and export of single JIRA project should include JIRA Service Desk data

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At present, Project Import functionality does not currently include Active Objects data and so it is not possible to move JIRA Service Desk project data between instances. https://confluence.atlassian.com/display/JIRA/Restoring+a+Project+from+Backup

      As an administrator, I would like the ability to import a Service Desk project from XML backup. This would allow me to move a Service Desk project from one instance of JIRA to another.

      • The import needs to include JSD custom fields and Active Objects data so that my Service Desk configuration, SLAs, and request types will be imported.

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
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                Created:
                Updated: