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  1. Jira Service Management Data Center
  2. JSDSERVER-4478

Customers without Create Issue permission can't be added as Request Participants

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      Summary

      If customers have Browse Projects permission but not Create Issues permission, they:

      1. can still access Customer Portal
      2. can't view any requests in My Requests list (--> JSD-3519)
      3. can't be added as Request Participants to any other requests

      Steps to reproduce

      1. Edit Permission Scheme and remove Service Desk Customer - Portal Access from both Browse Projects and Create Issues permissions
        for step 2 and 3, may need to create users and groups first
      2. Add customer1 to group jsd-creator
      3. Add customer2 to group jsd-participant
      4. Grant Browse Projects permission to both groups
      5. Grant Create Issues permission to only group jsd-creator

      Observed behaviors

      • customer1 can access and raise requests -> expected
      • customer2 can access but can't raise requests -> expected
      • customer2 can't see any requests in My Requests page, including both those he reported and those he participated in before -> unexpected (--> JSD-3519)
      • customer2 can't be added as participant to any other requests -> unexpected

      Note

      Please note that removing Service Desk Customer - Portal Access from an SD Permission Scheme might not be recommended and may cause unexpected effects:

          Form Name

            [JSDSERVER-4478] Customers without Create Issue permission can't be added as Request Participants

            Tripta Kaur made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 982242 ]
            Tripta Kaur made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 982242 ]
            moofoo (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 4
            Julien Rey made changes -
            Labels Original: affects-server cqt jr-85 needs-verification New: affects-server cqt needs-verification
            Julien Rey made changes -
            Labels Original: affects-server cqt needs-verification New: affects-server cqt jr-85 needs-verification
            Kunal Kanojia made changes -
            Fix Version/s New: 4.4.0 [ 87496 ]
            Kunal Kanojia made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            Kunal Kanojia made changes -
            Status Original: Gathering Impact [ 12072 ] New: In Progress [ 3 ]
            Kunal Kanojia made changes -
            Assignee New: Kunal Kanojia [ kkanojia ]

              kkanojia Kunal Kanojia
              vdung Andy Nguyen (Inactive)
              Affected customers:
              7 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: