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  1. Jira Service Management Data Center
  2. JSDSERVER-4478

Customers without Create Issue permission can't be added as Request Participants

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    Description

      Summary

      If customers have Browse Projects permission but not Create Issues permission, they:

      1. can still access Customer Portal
      2. can't view any requests in My Requests list (--> JSD-3519)
      3. can't be added as Request Participants to any other requests

      Steps to reproduce

      1. Edit Permission Scheme and remove Service Desk Customer - Portal Access from both Browse Projects and Create Issues permissions
        for step 2 and 3, may need to create users and groups first
      2. Add customer1 to group jsd-creator
      3. Add customer2 to group jsd-participant
      4. Grant Browse Projects permission to both groups
      5. Grant Create Issues permission to only group jsd-creator

      Observed behaviors

      • customer1 can access and raise requests -> expected
      • customer2 can access but can't raise requests -> expected
      • customer2 can't see any requests in My Requests page, including both those he reported and those he participated in before -> unexpected (--> JSD-3519)
      • customer2 can't be added as participant to any other requests -> unexpected

      Note

      Please note that removing Service Desk Customer - Portal Access from an SD Permission Scheme might not be recommended and may cause unexpected effects:

      Attachments

        Issue Links

          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3519 Not able to view previous "Requests" without "Create Issue" permission

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3733 Request Participants not addable, failing with empty error message due to other field validations

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-3955 Unable to add more participants if participants field contains customers who don't have access to a given Service Desk

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5498 Empty required field causes portal share error "Failed to update request participants field"

          • Low - Low priority issues
          • Closed

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-5516 Error when sharing cannot be viewed due to automatic page refresh

          • Low - Low priority issues
          • Closed
          is superseded by

          Suggestion - JSDSERVER-2067 As a JSD customer, I would like to add participants to just watch issues (Without the ability to create new issues)

          • Closed
          mentioned in

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            People

              kkanojia Kunal Kanojia
              vdung Andy Nguyen (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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