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  1. Jira Service Management Data Center
  2. JSDSERVER-4478

Customers without Create Issue permission can't be added as Request Participants

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      Summary

      If customers have Browse Projects permission but not Create Issues permission, they:

      1. can still access Customer Portal
      2. can't view any requests in My Requests list (--> JSD-3519)
      3. can't be added as Request Participants to any other requests

      Steps to reproduce

      1. Edit Permission Scheme and remove Service Desk Customer - Portal Access from both Browse Projects and Create Issues permissions
        for step 2 and 3, may need to create users and groups first
      2. Add customer1 to group jsd-creator
      3. Add customer2 to group jsd-participant
      4. Grant Browse Projects permission to both groups
      5. Grant Create Issues permission to only group jsd-creator

      Observed behaviors

      • customer1 can access and raise requests -> expected
      • customer2 can access but can't raise requests -> expected
      • customer2 can't see any requests in My Requests page, including both those he reported and those he participated in before -> unexpected (--> JSD-3519)
      • customer2 can't be added as participant to any other requests -> unexpected

      Note

      Please note that removing Service Desk Customer - Portal Access from an SD Permission Scheme might not be recommended and may cause unexpected effects:

              kkanojia Kunal Kanojia
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated:
                Resolved: