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Bug
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Resolution: Fixed
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Low
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3.2.4
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13
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Severity 2 - Major
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4
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Summary
If customers have Browse Projects permission but not Create Issues permission, they:
- can still access Customer Portal
- can't view any requests in My Requests list
(-->
JSD-3519) - can't be added as Request Participants to any other requests
Steps to reproduce
- Edit Permission Scheme and remove Service Desk Customer - Portal Access from both Browse Projects and Create Issues permissions
for step 2 and 3, may need to create users and groups first
- Add customer1 to group jsd-creator
- Add customer2 to group jsd-participant
- Grant Browse Projects permission to both groups
- Grant Create Issues permission to only group jsd-creator
Observed behaviors
- customer1 can access and raise requests -> expected
- customer2 can access but can't raise requests -> expected
- customer2 can't see any requests in My Requests page, including both those he reported and those he participated in before -> unexpected
(-->
JSD-3519) - customer2 can't be added as participant to any other requests -> unexpected
Note
Please note that removing Service Desk Customer - Portal Access from an SD Permission Scheme might not be recommended and may cause unexpected effects:
- is related to
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JSDSERVER-3519 Not able to view previous "Requests" without "Create Issue" permission
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- Closed
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JSDSERVER-3733 Request Participants not addable, failing with empty error message due to other field validations
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- Closed
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JSDSERVER-3955 Unable to add more participants if participants field contains customers who don't have access to a given Service Desk
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- Closed
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JSDSERVER-5498 Empty required field causes portal share error "Failed to update request participants field"
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- Closed
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JSDSERVER-5516 Error when sharing cannot be viewed due to automatic page refresh
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- Closed
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- is superseded by
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JSDSERVER-2067 As a JSD customer, I would like to add participants to just watch issues (Without the ability to create new issues)
- Closed
- mentioned in
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We definitely require the need for customers using portal to be able to view their previous requests but NOT create new tickets.
This is impacting our business customers and JIRA uses since we have to provide alternate method for moving customers through our staging process.