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  1. Jira Service Management Data Center
  2. JSDSERVER-3733

Request Participants not addable, failing with empty error message due to other field validations

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      If the current assignee of a JIRA Service Desk issue does not have Assignable permissions, Customers cannot be added to the Participants field through the Customer Portal.

      Steps to Reproduce

      1. Create a request in a SD
      2. Assign it to a user, use "agent"
      3. Go to user and roles and remove "agent" as a service desk team member
      4. Try to add any user as a request participant

      Expected Results

      • Request participant added.
      • Assignee field should fail on its own and not blow up another field.

      Actual Results

      The error "Failed to update participants field, errors: " occurs and the field is not updated as per the attached screenshot.

      Workaround

      Provide the assignee with the correct permissions. They may need to be unassigned / reassigned the issue for this to work.

      Notes

      This issue should be reproducible by making any other field fail to update while trying to add request participants, the steps above are just the way it was discovered in a support case.
      This issue is also reproducible if the user trying to add the Request Participant doesn't have other permissions, like "Modify Reporter"

        1. Screen Shot 2016-05-04 at 5.13.35 PM.png
          Screen Shot 2016-05-04 at 5.13.35 PM.png
          36 kB

          Form Name

            [JSDSERVER-3733] Request Participants not addable, failing with empty error message due to other field validations

            Sven Laanela (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 484575 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Sven Laanela (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 484575 ]
            Kamil Kolonko made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 46 New: 39
            SET Analytics Bot made changes -
            UIS Original: 39 New: 46
            Przemyslaw Czuj (Inactive) made changes -
            Fix Version/s New: 4.3.2 [ 88605 ]
            Fix Version/s Original: 4.3.1 [ 88094 ]
            Fix Version/s Original: 4.2.4 [ 88792 ]
            SET Analytics Bot made changes -
            UIS Original: 40 New: 39
            Julien Rey made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 438021 ]
            Julien Rey made changes -
            Labels Original: affects-cloud affects-server cqt jr-85 te-85 New: affects-cloud affects-server cqt te-85

              lgoodhewcook Lachlan G (Inactive)
              dcurrie@atlassian.com Dave C
              Affected customers:
              21 This affects my team
              Watchers:
              22 Start watching this issue

                Created:
                Updated:
                Resolved: