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  1. Jira Service Management Data Center
  2. JSDSERVER-6267

Customers are unable to share request if "Assign issue" permission is not provided

      Summary

      If "Assign issue" permission is not provided to Portal Customers, they will be unable to share request with other customers.

      Steps to Reproduce

      1. Create a Service Desk Project
      2. Grant User's Permission to share request to anyone.
      3. Go to the permission scheme and remove the "Assign Issue Permission" from "Service desk customer - portal access" role
      4. Logged as a Portal Customer, create a request and try to share it.

      Expected Results

      Once you enter the email address of the person you want to share the request with, you hit "Add" and the participant should be included on the ticket.

      Actual Results

      Hitting "Add" will not include the other user as a participant. The error message below shows in the network tab / HAR file:

      {"errors":[{"errorMessage":"Failed to update request participants field, errors: You do not have permission to assign issues."}],"reasonKey":"sd.request.participants.error.field.update.failed","reasonCode":"500"} 

      Workaround

      • JIRA Service Desk will detect this permission inconsistency and will show a pop-up window, suggesting the resolution of the issue. 
      • Manually Add 'Service desk customer - portal access' role to the permission scheme

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-6267

            Customers are unable to share request if "Assign issue" permission is not provided

                Summary

                If "Assign issue" permission is not provided to Portal Customers, they will be unable to share request with other customers.

                Steps to Reproduce

                1. Create a Service Desk Project
                2. Grant User's Permission to share request to anyone.
                3. Go to the permission scheme and remove the "Assign Issue Permission" from "Service desk customer - portal access" role
                4. Logged as a Portal Customer, create a request and try to share it.

                Expected Results

                Once you enter the email address of the person you want to share the request with, you hit "Add" and the participant should be included on the ticket.

                Actual Results

                Hitting "Add" will not include the other user as a participant. The error message below shows in the network tab / HAR file:

                {"errors":[{"errorMessage":"Failed to update request participants field, errors: You do not have permission to assign issues."}],"reasonKey":"sd.request.participants.error.field.update.failed","reasonCode":"500"} 

                Workaround

                • JIRA Service Desk will detect this permission inconsistency and will show a pop-up window, suggesting the resolution of the issue. 
                • Manually Add 'Service desk customer - portal access' role to the permission scheme

                        lgoodhewcook Lachlan G (Inactive)
                        pjunior Paulo Junior (Inactive)
                        Votes:
                        2 Vote for this issue
                        Watchers:
                        5 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            lgoodhewcook Lachlan G (Inactive)
                            pjunior Paulo Junior (Inactive)
                            Affected customers:
                            2 This affects my team
                            Watchers:
                            5 Start watching this issue

                              Created:
                              Updated:
                              Resolved: