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  1. Jira Service Management Data Center
  2. JSDSERVER-6345

Customers with Mixed-case Username can't Share/Unshare a Request without Modify Reporter permission

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      Issue Summary

      If Modify Reporter permission is revoked from Service Desk Customer - Portal Access, then customers with mixed-case username can't edit request participants from Customer Portal.

      Steps to Reproduce

      1. Edit an SD project's permission scheme and revoke Modify Reporter permission from Service Desk Customer - Portal Access
      2. Create a customer account with mixed-case username e.g. Adam
      3. Raise a request on behalf of Adam in the above project and add a participant to it
      4. Log in as Adam via Customer Portal
      5. Try to add a new participant to or remove the existing one from the above request

      Expected Results

      Participants can be added or removed normally.

      Actual Results

      • 500 error is thrown for adding participants (sharing)
      • 400 error is thrown for removing participants (unsharing)

      Workaround

      Grant Modify Reporter permission to Service Desk Customer - Portal Access. This doesn't allow customers to modify reporters, so shouldn't be a problem at all.

            [JSDSERVER-6345] Customers with Mixed-case Username can't Share/Unshare a Request without Modify Reporter permission

            Karan Ahuja made changes -
            Remote Link Original: This issue links to "JSDS-4318 (Bulldog)" [ 430117 ] New: This issue links to "JSMDC-4318 (JIRA Server (Bulldog))" [ 430117 ]
            set-jac-bot made changes -
            Fixed in Enterprise Release/s New: [Download 3.16|https://confluence.atlassian.com/enterprise/atlassian-enterprise-releases-948227420.html]
            Kamil Kolonko made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 7 New: 5
            Przemyslaw Czuj (Inactive) made changes -
            Fix Version/s New: 4.3.2 [ 88605 ]
            Fix Version/s Original: 4.3.1 [ 88094 ]
            Fix Version/s Original: 4.2.4 [ 88792 ]
            SET Analytics Bot made changes -
            UIS Original: 9 New: 7
            Julien Rey made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 437894 ]
            Julien Rey made changes -
            Labels Original: cqt jr-85 New: cqt
            moofoo (Inactive) made changes -
            Fix Version/s New: 4.2.4 [ 88792 ]
            Fix Version/s Original: 4.2.3 [ 88093 ]
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 437894 ]

              lgoodhewcook Lachlan G (Inactive)
              vdung Andy Nguyen (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: