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  1. Jira Service Management Data Center
  2. JSDSERVER-6345

Customers with Mixed-case Username can't Share/Unshare a Request without Modify Reporter permission


      Issue Summary

      If Modify Reporter permission is revoked from Service Desk Customer - Portal Access, then customers with mixed-case username can't edit request participants from Customer Portal.

      Steps to Reproduce

      1. Edit an SD project's permission scheme and revoke Modify Reporter permission from Service Desk Customer - Portal Access
      2. Create a customer account with mixed-case username e.g. Adam
      3. Raise a request on behalf of Adam in the above project and add a participant to it
      4. Log in as Adam via Customer Portal
      5. Try to add a new participant to or remove the existing one from the above request

      Expected Results

      Participants can be added or removed normally.

      Actual Results

      • 500 error is thrown for adding participants (sharing)
      • 400 error is thrown for removing participants (unsharing)


      Grant Modify Reporter permission to Service Desk Customer - Portal Access. This doesn't allow customers to modify reporters, so shouldn't be a problem at all.

            lgoodhewcook Lachlan G (Inactive)
            vdung Andy Nguyen (Inactive)
            3 Vote for this issue
            8 Start watching this issue