Uploaded image for project: 'JIRA Service Desk Server'
  1. JIRA Service Desk Server
  2. JSDSERVER-6345

Customers with Mixed-case Username can't Share/Unshare a Request without Modify Reporter permission

    XMLWordPrintable

    Details

      Description

      Issue Summary

      If Modify Reporter permission is revoked from Service Desk Customer - Portal Access, then customers with mixed-case username can't edit request participants from Customer Portal.

      Steps to Reproduce

      1. Edit an SD project's permission scheme and revoke Modify Reporter permission from Service Desk Customer - Portal Access
      2. Create a customer account with mixed-case username e.g. Adam
      3. Raise a request on behalf of Adam in the above project and add a participant to it
      4. Log in as Adam via Customer Portal
      5. Try to add a new participant to or remove the existing one from the above request

      Expected Results

      Participants can be added or removed normally.

      Actual Results

      • 500 error is thrown for adding participants (sharing)
      • 400 error is thrown for removing participants (unsharing)

      Workaround

      Grant Modify Reporter permission to Service Desk Customer - Portal Access. This doesn't allow customers to modify reporters, so shouldn't be a problem at all.

        Attachments

          Issue Links

            Activity

              People

              Assignee:
              lgoodhewcook Lachlan Goodhew-Cook
              Reporter:
              vdung Andy Nguyen (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              8 Start watching this issue

                Dates

                Created:
                Updated:
                Resolved: