Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-6337

Adding participants from the Customer Portal does not work when there is an inconsistency with any other custom field

XMLWordPrintable

      Issue Summary

      When we try to add participants from the Customer Portal Jira, it does not work.

      Steps to Reproduce

      1. Go to the customer portal
      2. Open a request
      3. Try adding a participant to the request.

      Expected Results

      A new participant is added to the request.

      Actual Results

      Nothing happens.

      Notes:

      • From the Development tools, a 500 error is thrown when adding, and a 400 error is thrown when removing, but the errors are generic and nothing is found in the application logs.
      • It was found by hbarnett that, when adding a participant, Service Desk is validating all custom fields, if there is an inconsistency with any of the custom fields, like having an invalid option or any issue at all, it is impossible to add request participants from the Customer Portal.

      Workaround

      To fix any inconsistent custom field. Raise a support request to assist you in finding the inconsistency that is provoking the error.

          Form Name

            [JSDSERVER-6337] Adding participants from the Customer Portal does not work when there is an inconsistency with any other custom field

            Lachlan G (Inactive) added a comment -

            Basically when Sharing a request we are editing the issue with a new value for the request participants field.
            What were were also doing was validating that we could edit all of the other fields on the screen, whether we passed them in or not.
            Change is to only validate fields that we pass in.

            Lachlan G (Inactive) added a comment - Basically when Sharing a request we are editing the issue with a new value for the request participants field. What were were also doing was validating that we could edit all of the other fields on the screen, whether we passed them in or not. Change is to only validate fields that we pass in.

              lgoodhewcook Lachlan G (Inactive)
              rchiquete Rene C. [Atlassian Support]
              Affected customers:
              0 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: