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  1. Jira Service Management Data Center
  2. JSDSERVER-6267

Customers are unable to share request if "Assign issue" permission is not provided

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      Summary

      If "Assign issue" permission is not provided to Portal Customers, they will be unable to share request with other customers.

      Steps to Reproduce

      1. Create a Service Desk Project
      2. Grant User's Permission to share request to anyone.
      3. Go to the permission scheme and remove the "Assign Issue Permission" from "Service desk customer - portal access" role
      4. Logged as a Portal Customer, create a request and try to share it.

      Expected Results

      Once you enter the email address of the person you want to share the request with, you hit "Add" and the participant should be included on the ticket.

      Actual Results

      Hitting "Add" will not include the other user as a participant. The error message below shows in the network tab / HAR file:

      {"errors":[{"errorMessage":"Failed to update request participants field, errors: You do not have permission to assign issues."}],"reasonKey":"sd.request.participants.error.field.update.failed","reasonCode":"500"}

      Workaround

      • JIRA Service Desk will detect this permission inconsistency and will show a pop-up window, suggesting the resolution of the issue. 
      • Manually Add 'Service desk customer - portal access' role to the permission scheme

        1. sd_permissions_repair.png
          sd_permissions_repair.png
          5 kB

              lgoodhewcook Lachlan G (Inactive)
              pjunior Paulo Junior (Inactive)
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                Created:
                Updated:
                Resolved: