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Details

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 4.4.0, 3.16.6, 4.3.2
Affects Version/s: 3.2.0-OD-15
Component/s: Customer Portal
Labels:

Fixed in Long Term Support Release/s:

Download 3.16
Support reference count:
23
Symptom Severity:
Severity 3 - Minor
UIS:
9
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

Steps to reproduce

Create two Service Desk projects, A and B, set both to "Only people on my customers list" under the "Manage who can raise requests through email and the customer portal" heading in Request Security settings.
Create two new customer accounts in A, ensure they don't have access to B.
Create a new issue in A, add both customer accounts to the Request Participants field in the new issue.
Move the issue to Service Desk B.
Edit the Request Participants field in on the moved issue, try to add another user (it can be anyone at all who does have access to B).

Expected results

The user in the last step is successfully added to the Request Participants field.

Actual results

JIRA throws a "Communications Breakdown" message in the UI and this stack trace appears in the logs:

2016-06-20 13:31:11,732 http-nio-3008-exec-15 ERROR      [o.a.c.c.C.[.[localhost].[/].[action]] Servlet.service() for servlet [action] in context with path [] threw exception [java.lang.IllegalArgumentException: Cannot format given Object as a Number] with root cause
java.lang.IllegalArgumentException: Cannot format given Object as a Number
	at java.text.NumberFormat.format(NumberFormat.java:248)
	at java.text.Format.format(Format.java:157)
	at java.text.MessageFormat.subformat(MessageFormat.java:1262)
	at java.text.MessageFormat.format(MessageFormat.java:865)
	at java.text.Format.format(Format.java:157)
	at com.atlassian.jira.i18n.BackingI18n.formatI18nMsg(BackingI18n.java:249)
	at com.atlassian.jira.i18n.BackingI18n.getText(BackingI18n.java:157)
	at com.atlassian.servicedesk.internal.feature.reqparticipants.validation.RequestParticipantValidatorImpl.getNonCustomersErrorMessage(RequestParticipantValidatorImpl.java:211)
	at com.atlassian.servicedesk.internal.feature.reqparticipants.validation.RequestParticipantValidatorImpl.getValidationErrorMessages(RequestParticipantValidatorImpl.java:189)
	at com.atlassian.servicedesk.internal.feature.reqparticipants.validation.RequestParticipantValidatorImpl.lambda$getParticipantsValidationErrorMessage$3(RequestParticipantValidatorImpl.java:96)
	at com.atlassian.servicedesk.internal.feature.reqparticipants.validation.RequestParticipantValidatorImpl$$Lambda$2212/981477.apply(Unknown Source)
	at com.atlassian.pocketknife.OptionStep2.lambda$null$6(OptionStep2.java:35)
	at com.atlassian.pocketknife.OptionStep2$$Lambda$1945/13284938.apply(Unknown Source)
	at com.atlassian.fugue.Option.map(Option.java:272)
	at com.atlassian.pocketknife.OptionStep2.lambda$yield$7(OptionStep2.java:35)
	at com.atlassian.pocketknife.OptionStep2$$Lambda$1944/29006150.apply(Unknown Source)
	at com.atlassian.fugue.Option$Some.fold(Option.java:421)
	at com.atlassian.fugue.Option.flatMap(Option.java:287)
	at com.atlassian.pocketknife.OptionStep2.yield(OptionStep2.java:35)
	at com.atlassian.servicedesk.internal.feature.reqparticipants.validation.RequestParticipantValidatorImpl.getParticipantsValidationErrorMessage(RequestParticipantValidatorImpl.java:94)
	at com.atlassian.servicedesk.internal.customfields.participants.ParticipantsCFType.validateFromParams(ParticipantsCFType.java:301)
	at com.atlassian.jira.issue.fields.ImmutableCustomField.validateParams(ImmutableCustomField.java:706)
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParamsWithScreenCheck(DefaultIssueService.java:923)
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndPopulateParams(DefaultIssueService.java:884)
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateAndUpdateIssueFromFields(DefaultIssueService.java:680)
	at com.atlassian.jira.bc.issue.DefaultIssueService.validateUpdate(DefaultIssueService.java:286)
	... 2 filtered
	at java.lang.reflect.Method.invoke(Method.java:497)
	at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
	at com.sun.proxy.$Proxy182.validateUpdate(Unknown Source)
	... 2 filtered
	at java.lang.reflect.Method.invoke(Method.java:497)
	at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:317)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
	at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133)
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:121)
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179)
	at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:207)
	at com.sun.proxy.$Proxy2913.validateUpdate(Unknown Source)
	at com.atlassian.jira.components.issueviewer.action.AjaxIssueAction.doValidation(AjaxIssueAction.java:190)
	at com.atlassian.jira.components.issueviewer.action.AjaxIssueAction.validate(AjaxIssueAction.java:208)
	... 1 filtered
	at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:63)
	... 7 filtered
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:725)
	at com.atlassian.jira.servlet.WebExceptionCheckingServlet.delegate(WebExceptionCheckingServlet.java:86)
	at com.atlassian.jira.servlet.WebExceptionCheckingServlet.service(WebExceptionCheckingServlet.java:32)
	... 51 filtered
	at com.atlassian.servicedesk.internal.web.LicenseAwareHttpFilter.doFilter(LicenseAwareHttpFilter.java:31)
	... 4 filtered
	at com.atlassian.greenhopper.jira.filters.ClassicBoardRouter.doFilter(ClassicBoardRouter.java:62)
	... 12 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 20 filtered
	at com.atlassian.jira.plugins.rest.HOT25715FixServletFilter.doFilter(HOT25715FixServletFilter.java:46)
	... 28 filtered
	at com.atlassian.plugin.connect.plugin.auth.scope.ApiScopingFilter.doFilter(ApiScopingFilter.java:81)
	... 14 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.lambda$doFilter$0(JiraSecurityFilter.java:76)
	at com.atlassian.jira.security.JiraSecurityFilter$$Lambda$611/22549397.doFilter(Unknown Source)
	... 1 filtered
	at com.atlassian.jira.security.JiraSecurityFilter.doFilter(JiraSecurityFilter.java:74)
	... 29 filtered
	at com.atlassian.studio.jira.homepage.CloudHomepageFilter$Action.lambda$nextInFilterChain$1(CloudHomepageFilter.java:110)
	at com.atlassian.studio.jira.homepage.CloudHomepageFilter$Action$$Lambda$608/23012515.execute(Unknown Source)
	at com.atlassian.studio.jira.homepage.CloudHomepageFilter.doFilter(CloudHomepageFilter.java:68)
	... 20 filtered
	at com.atlassian.jira.servermetrics.CorrelationIdPopulatorFilter.doFilter(CorrelationIdPopulatorFilter.java:30)
	... 5 filtered
	at com.atlassian.plugin.connect.plugin.auth.user.ThreeLeggedAuthFilter.doFilter(ThreeLeggedAuthFilter.java:109)
	... 3 filtered
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.lambda$invokeFilterChain$0(CustomerContextSettingFilter.java:181)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter$$Lambda$597/7671234.call(Unknown Source)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.rteInvoke(ReentrantThreadLocalBasedCodeContext.java:142)
	at com.atlassian.servicedesk.internal.utils.context.ReentrantThreadLocalBasedCodeContext.runOutOfContext(ReentrantThreadLocalBasedCodeContext.java:94)
	at com.atlassian.servicedesk.internal.utils.context.CustomerContextServiceImpl.runOutOfCustomerContext(CustomerContextServiceImpl.java:61)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.outOfCustomerContext(CustomerContextSettingFilter.java:174)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilterImpl(CustomerContextSettingFilter.java:130)
	at com.atlassian.servicedesk.internal.web.CustomerContextSettingFilter.doFilter(CustomerContextSettingFilter.java:121)
	... 4 filtered
	at com.atlassian.jwt.internal.servlet.JwtAuthFilter.doFilter(JwtAuthFilter.java:32)
	... 8 filtered
	at com.atlassian.web.servlet.plugin.request.RedirectInterceptingFilter.doFilter(RedirectInterceptingFilter.java:21)
	... 4 filtered
	at com.atlassian.web.servlet.plugin.LocationCleanerFilter.doFilter(LocationCleanerFilter.java:36)
	... 29 filtered
	at com.atlassian.jira.servermetrics.MetricsCollectorFilter.doFilter(MetricsCollectorFilter.java:25)
	... 27 filtered
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:745)

Notes

This only happens if there's more than one user already in the Request Participants field who doesn't have access to the issue. If it's only a single user, the user added in Step 5 above overwrites the existing user.

Workaround

Remove any users from the Request Participants field who don't have access to the project. An easy way to check is to compare who is in the Participants list on the customer portal view versus the standard JIRA issue view... users who don't have access will show in on the standard JIRA issue view but not the customer portal view.

Attachments

Issue Links

relates to

JSDCLOUD-3955 Unable to add more participants if participants field contains customers who don't have access to a given Service Desk

Closed

JSDSERVER-6267 Customers are unable to share request if "Assign issue" permission is not provided

Closed

JSDSERVER-4478 Customers without Create Issue permission can't be added as Request Participants

Closed

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was cloned as: TESLA-927 Loading...

(1 was cloned as)

Unable to add more participants if participants field contains customers who don't have access to a given Service Desk

Details

Description

Steps to reproduce

Expected results

Actual results

Notes

Workaround

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Issue Links

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