[JSDSERVER-3221] Improve Notification for Raising Request on behalf of Customer

Type: Suggestion
Resolution: Low Engagement
Fix Version/s: None
Component/s: Customer Portal, Email - Outgoing
Labels:
None

Support reference count:
2
Feedback Policy:

We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

Summary:

The current notification that a customer get when its request is raised by an agent will be like below. It would be great if there is more information about the request as the Customer did not know what is the Request Details looks like. They would need to access the request directly to check for the details

Hi admin,

We have received your request and will get back to you soon.

– Basic Service Desk

Steps to Reproduce:

Login as an Agent of a Service Desk project.
Go to the Customer Portal of the project.
Raise a request on behalf of a customer.

Current Result:

The Customer will get a notification that the request is created.

Desired Result:

The Customer will get a notification that the request is created with the additional details of the request.

incorporates

JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

Gathering Interest

is duplicated by

JSDSERVER-3374 Raising Request on behalf of existing customer should show that its being raised that way

Closed

is related to

JSDSERVER-3188 Issue Summary missing from the Subject Email Notification

Closed

JSDSERVER-2263 Provide Summary and Description Information in Service Desk Confirmation Emails Sent to Customers

Closed

relates to

JSDCLOUD-3221 Improve Notification for Raising Request on behalf of Customer

Closed

JSDSERVER-3931 Allow customers to raise requests on behalf of their colleagues.

Closed

JSDSERVER-4102 As a Service Desk Customer, I'd like the ability to "raise this request on behalf of" other customers

Gathering Interest

(2 relates to)

Form Name

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Julian (Inactive)

Votes:: 0 Vote for this issue

Watchers:: 4 Start watching this issue

Created:: 23/Dec/2015 10:29 AM

Updated:: 17/Jan/2022 2:12 PM

Resolved:: 17/May/2021 10:43 PM

Details

Description

Summary:

Steps to Reproduce:

Current Result:

Desired Result:

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