I can confirm that this feature is available in version 8.6.

Is this available in 8.6 ?

We are working on this.

@thealexauer1 Thats great! Thanks for the good news.

It will come in the next release:

https://confluence.atlassian.com/jiracore/preparing-for-jira-8-6-976172765.html

+1

I can´t understand why this is not available yet?! This is such "simple" function every table should have...

@msingh (Mandeep Singh) If you could put this issue, together with 

• https://jira.atlassian.com/browse/JSDCLOUD-298
• https://jira.atlassian.com/browse/JSDCLOUD-357
• https://jira.atlassian.com/browse/JSDCLOUD-4957
• https://jira.atlassian.com/browse/JSDCLOUD-4580

IN DEVELOPMENT, then you'd stop losing another Service Desk customer some time in the next few weeks...

This should have been in the product from day 1, yet the portal is still missing basic functionality, and everyone keeps suggesting additional marketplace apps that are hard if not impossible to justify to management cost-wise...

Under consideration in short term roadmap.

+1. Really don't understand why this is not an "out of the box" functionality !

Waiting for such a long time to get that feature implemented

+1 our customers are requesting this function. Please implement this

+1

+1 waiting it

+1 - I mean you already have it in the search results that you can sort on any column.  Why would this be any harder??

+1 

+1

How many voets are required.This requet is here for  5years already.

+1

Our Agents really need that for efficient daily business

+1

+1

+!

+1

Cmon bring it to on-premise soon. It's still a huge minus.

+1

Come on, Atlassian, it's 2018, almost 2019. All modern UI grids allow that. Please get this out to users ASAP. While at it, make the column headers also have ability to filter, aka quick search.  I have no ability to explain to highly technical IT users and programmers how come this feature is not available from the box on day one of Jira Service Desk. That is simply unreasonable, and it's a huge minus to those who have to work the queues all day every day.

I would love to see this feature, especially when it comes to the 'Assigned to me' queue. When you have multiple people working out of the same project, each one should be able to sort and filter this queue to their own liking.

Since it is available on Cloud version, I can believe this update will be also available on on-premise version???

Today this feature was released for the cloud version. We will have any traction for JIRA Service Desk Server?

Most of our tickets need longer time to get resolved. We end up with long queues, it is very useful to offer our agents to sort the queue depending on a shown field, with out this feature,  queues are useless and agents end up searching issues using filters then using the issue list view and sort the result the way they want. Please consider this.

Added my vote too... waiting this basic feature impatiently

I just put my vote in. Our Que is getting pretty big and our product manager would love to see this. 

Coincidentally, in Cloud just today there was a survey pop-up when I went into Queues for one of my project. The survey was to gain feedback on top 5 improvements I would like to see. I was pleased to see at the top was this request. It was certainly my #1 vote. So, at least for Cloud users, we might see this in the near future.

Alternatively Queues for Jira Service Desk from Deviniti provides this functionality inexpensively.  Currently it doesn't support display of Insight Custom Fields (if you're using Insight) but they tell me that should be fixed soon.

Hi Everyone -

I started watching this ticket because it would be nice to have, but I've given up on their ServiceDesk project page all together at this point. The Queues feature is really just a list of filters. You can extract the logic from the queues to generate filters and get the full functionality you're looking for. Although inconvenient, we can stop sitting around tapping our feet and letting the rage begin to boil over into the comments fields of this ticket and instead use the existing feature available to us in standard Jira. 

Can we have an update from Atlassian on this issue please. The issue status is currently "GATHERING INTEREST" which I think is pretty clear with the number of votes and the simplicity of the request (understandably not the simplicity of the implementation or it would have been done long ago).

Also that GATHERING INTEREST seems a bit redundant for simple features like this. There is hardly a data table on the internet that does not have sorting and this is a data table. 

There is a lot of effort lately in visual theme upgrades within Jira and Confluence etc and nice as that is, there are basic functional requirements that we would expect to have higher priority than look and feel. (like this one)

Can we get an update on this issue and if at all possible some ETA indication?

Thanks

The lack of sorting on the fly is causing a lot of churn and users are starting to maintain an excel file offline. We really need this implemented soon.

Please implement this. The fact that we have to ask for this basic functionality is absurd. So instead of using Service Desk, my agents need to create their own custom filters and sort there. What a joke.

This is a basic requirement for ITSM queue management. I dont understand how this is not a standard functionality.

Why hasn't this been done years ago?

I was stunned to see this was a feature only under consideration. Use case: we have a queue for 'new hire requests' and I want to sort by Due Date (the date the resource is starting) so we can at-a-glance see who's starting. Right now I've got to sort through dates manually. To add a sort so I can sort ascending and lock that in as the queue view for everyone would be a huge time saver. Can't believe this is under debate - it's basic UI. 

a must-have feature.

The fact that this feature has been request since 2014 is disheartening as a platform. This is a basic help desk feature and makes it hard to fight to keep Jira Service Desk with missing features like this one while help desk staff request this all the time. 

Please include this is really needed.

Pretty basic this but would be a very effective feature.

Any update ? This is a core feature of many service desk tools

This feature can be very useful. 

I will appreciate it if you add it.

Please include!  We have lots of votes over here!

How hard can it be to decide to include this basic functionality that is available in other Jira screens...

Need this–people have been asking for years