While Service Desk is great it would benefit from some excel like features for sorting and filtering. The queues provide this, but rather than having an infinite number of queues we would prefer to be able to hand this to our users. What we would like is the ability to :

a) filter within a Service Desk Queue based on fields in much the same was as auto filter works in Excel. This should be allowed for all fields with the exception of the issue key. In this way we could have Queues based on the workflow step, and the user being able to apply a filter to allow them to only see certain fields for say client, location, (and as we work in the oil industry) rigs, wells

b) the ability to sort on any column (field) in a queue by clicking on the column header. Options should be ASC or DESC. In this way the user could do this rather than being set by an administrator. Additionally setting this by an administrator appears to have a bug ( (JRA-39263) Service Desk - Unable to sort in a Queue)