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  1. Jira Service Management Data Center
  2. JSDSERVER-671

Service Desk - Unable to sort in a Queue

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    • Icon: Bug Bug
    • Resolution: Timed out
    • Icon: Low Low
    • None
    • 1.2.6.1
    • Queues

      Within a Service Desk Queue sorting by a field name does not appear to work correctly. Ancedotal evidence is that is overwritted by the default Key Sort. An example of the code for Show Issues is ORDER BY "Client Name (realtime)" desc.

      On saving this the new sort order does not work. However the sort order is applied in the edit field .

      Service Desk version: 1.2.6.1
      JIRA: v6.2.7#6265-sha1:91604a8

            [JSDSERVER-671] Service Desk - Unable to sort in a Queue

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304420 ] New: JAC Bug Workflow v3 [ 3125384 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058465 ] New: JSD Bug Workflow v5 - TEMP [ 2304420 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055668 ] New: JSD Bug Workflow v5 [ 2058465 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955768 ] New: JSD Bug Workflow v5 - TEMP [ 2055668 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615711 ] New: JSD Bug Workflow v5 [ 1955768 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602860 ] New: JSD Bug Workflow v4 [ 1615711 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398540 ] New: JSD Bug Workflow v2 [ 1602860 ]
            Marty (Inactive) made changes -
            Component/s New: Queues [ 26192 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 703140 ] New: JSD Bug Workflow [ 1398540 ]

              Unassigned Unassigned
              3490cdf66d56 Lyn Farnan
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: