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  1. Jira Service Management Data Center
  2. JSDSERVER-2190

As an Agent, I want to be able to change the sorting of issues of the queues I work on

    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Issue View, Queues
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The Service Desk queues are based on the results of a filter query.
      The orientation or sorting of displayed issues in the queues can only be adjusted by admins, and any changes applied carry over for all users. The orientation is put into the JQL that populates the queues with issues.
      As an Agent, I would like to be able to change the orientation or sorting of issues that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).

          Form Name

            [JSDSERVER-2190] As an Agent, I want to be able to change the sorting of issues of the queues I work on

            Hi Matt

            I have started following https://jira.atlassian.com/browse/JSD-298 as suggested.

            Thanks
            Michele

            Michele Govier added a comment - Hi Matt I have started following https://jira.atlassian.com/browse/JSD-298 as suggested. Thanks Michele

            Hi michele.govier

            Thanks for your response.

            I have marked this issue as a duplicate of JSD-298, as they are both in regards to making the issue queues sortable.

            It would be appreciated if you are able to watch that issue for updates, and add any relevant comments there.

            Regards
            Matt
            JIRA Service Desk developer

            Matthew McMahon (Inactive) added a comment - Hi michele.govier Thanks for your response. I have marked this issue as a duplicate of JSD-298 , as they are both in regards to making the issue queues sortable. It would be appreciated if you are able to watch that issue for updates, and add any relevant comments there. Regards Matt JIRA Service Desk developer

            As an agent I would like to have the ability to sort by clicking on the column in a queue, which is then only local to my login and not change anything for anyone else.

            (As only admin can choose how tickets are ordered and once that's set the admin changing it would change it for all Agents).

            For instance be able to click on the Reporter field to group in ascending order, so I can easily and quickly see without having to go into JIRA and create a JQL search all of one reporters tickets.

            Or sort all the tickets by created date to quickly see which tickets came in first or last.
            Or sort by priority so I can see Highest at the top or Lowest

            Having this flexibility would make me more efficient.

            Michele Govier added a comment - As an agent I would like to have the ability to sort by clicking on the column in a queue, which is then only local to my login and not change anything for anyone else. (As only admin can choose how tickets are ordered and once that's set the admin changing it would change it for all Agents). For instance be able to click on the Reporter field to group in ascending order, so I can easily and quickly see without having to go into JIRA and create a JQL search all of one reporters tickets. Or sort all the tickets by created date to quickly see which tickets came in first or last. Or sort by priority so I can see Highest at the top or Lowest Having this flexibility would make me more efficient.

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated:
                Resolved: