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  1. Jira Service Management Data Center
  2. JSDSERVER-2190

As an Agent, I want to be able to change the sorting of issues of the queues I work on

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Issue View, Queues
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The Service Desk queues are based on the results of a filter query.
      The orientation or sorting of displayed issues in the queues can only be adjusted by admins, and any changes applied carry over for all users. The orientation is put into the JQL that populates the queues with issues.
      As an Agent, I would like to be able to change the orientation or sorting of issues that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-298 Allow users to sort Queues on the fly

          • Closed
          relates to

          Suggestion - JSDCLOUD-2190 As an Agent, I want to be able to change the sorting of issues of the queues I work on

          • Closed

          SLR-312 Loading...

          mentioned in

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          Activity

            People

              Unassigned Unassigned
              mnassette MJ (Inactive)
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              Dates

                Created:
                Updated:
                Resolved:

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