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  1. Jira Service Management Cloud
  2. JSDCLOUD-2190

As an Agent, I want to be able to change the sorting of issues of the queues I work on

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The Service Desk queues are based on the results of a filter query.
      The orientation or sorting of displayed issues in the queues can only be adjusted by admins, and any changes applied carry over for all users. The orientation is put into the JQL that populates the queues with issues.
      As an Agent, I would like to be able to change the orientation or sorting of issues that are displayed, without this impacting other Agents working on the same queues (Like the JIRA Issue Navigator).

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          duplicates

          Suggestion - JSDCLOUD-298 Allow users to sort Queues on the fly

          • Closed
          is related to

          Suggestion - JSDSERVER-2190 As an Agent, I want to be able to change the sorting of issues of the queues I work on

          • Closed

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              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated:
                Resolved: