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  1. Jira Service Management Data Center
  2. JSDSERVER-4586

Change column order in Customer Portal

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Details

    • Suggestion
    • Resolution: Fixed
    • 4.21.0
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Atlassian Update – 17 February 2022

      Hi everyone,

      Thank you for your interest in this issue.

      As a part of Jira Service Management Data Center 4.21 we have released column configuration on the Help center’s request list view. This allows Jira admins to select the columns that they would like to appear in their customer's requests list. It also allows customers to configure and order the columns.

      The available fields are type, reference, summary, status, service project, requester, created date, updated date, due date, assignee and priority.

      Please refer to our documentation to learn how to configure the requests list.

      Kind regards,

      Charlie Marriott
      Jira Service Management, Data Center & Server

      Hi,

      We've started using the JIRA Service Desk since October. We like to give our customers an optimal experience. 

      One of the things we would like to see change, is the possibility to order columns by date entered instead of date updated.

      Thanks for reviewing!

      Kind regards,

      Robin

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        Issue Links

          relates to

          Suggestion - JSDSERVER-298 Allow users to sort Queues on the fly

          • Closed

          Suggestion - JSDSERVER-4326 In the customer portal, customers cannot sort requests

          • Closed

          Suggestion - JSDCLOUD-4586 Ability to sort per columns in Customer Portal

          • Gathering Interest

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              294a6a4a-bbb0-4e42-b2ff-a4110eddc4fb Deleted Account (Inactive)
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