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  1. Jira Service Management Data Center
  2. JSDSERVER-4326

In the customer portal, customers cannot sort requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 21 December 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release. You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualisation of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

      Please upgrade to the latest version of Jira Service Management to access this feature.

      Kind regards,

      Charlie

      Jira Service Management, Data Center & Server

      When discussing issues with customers using service desk, it not possible for the customer to sort their requests by key for example. The default sort is by latest update. When discussing issue over the phone and updating concurrently, the list gets resorted all the time.

      It would be extremely useful when you could sort using the headers in the request list.

            [JSDSERVER-4326] In the customer portal, customers cannot sort requests

            Charlie Marriott added a comment -
            Atlassian Update – 21 December 2022

            Hi everyone,

            Thank you for your engagement with this suggestion.

            I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release. You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualisation of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

            Please upgrade to the latest version of Jira Service Management to access this feature.

            Kind regards,

            Charlie

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 21 December 2022 Hi everyone, Thank you for your engagement with this suggestion. I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release . You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualisation of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster. Please upgrade to the latest version of Jira Service Management to access this feature. Kind regards, Charlie Jira Service Management, Data Center & Server

            Christian Sprenger added a comment -

            +1

            Christian Sprenger added a comment - +1

            James Durban added a comment -

            Do we have any update on when this feature will be available? It really is not user friendly and we are receiving a lot of complaints that seems it would be an easy fix and useful for all?

            James Durban added a comment - Do we have any update on when this feature will be available? It really is not user friendly and we are receiving a lot of complaints that seems it would be an easy fix and useful for all?

            Oliver Kemmer added a comment -

            We had bought https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=cloud&tab=overview so we don't need that development anymore.

            Oliver Kemmer added a comment - We had bought https://marketplace.atlassian.com/apps/1219647/my-requests-extension-for-jira-service-management?hosting=cloud&tab=overview so we don't need that development anymore.

            Louis AMELINE added a comment -

            Crazy that nothing is done about this. The most basic need for a customer: being able to see how his requests are doing. But no...

            Louis AMELINE added a comment - Crazy that nothing is done about this. The most basic need for a customer: being able to see how his requests are doing. But no...

            Oliver Kemmer added a comment -

            I can't understand why such an important feature, which helps all users of the interface, has not been implemented for almost 5 years.

            Oliver Kemmer added a comment - I can't understand why such an important feature, which helps all users of the interface, has not been implemented for almost 5 years.

            Vincent Decrombecque added a comment - - edited

            It's a must have feature !!!

            Vincent Decrombecque added a comment - - edited It's a must have feature !!!

            Todd Thomas added a comment -

            @raymond.obrien-

            No- this is still a problem. A basic feature like the ability to sort columns is still missing from the customer portal. We want to empower our customers to see and find information regarding their support  issues, but the portal is missing this very basic functionality that should not require a Marketplace app in order to resolve the issue.

            Todd Thomas added a comment - @raymond.obrien- No- this is still a problem. A basic feature like the ability to sort columns is still missing from the customer portal. We want to empower our customers to see and find information regarding their support  issues, but the portal is missing this very basic functionality that should not require a Marketplace app in order to resolve the issue.

            raymond.obrien added a comment -

            Has this been resolved?

            raymond.obrien added a comment - Has this been resolved?

            Andre Kolodochka added a comment - - edited

            Simon, that could have been My Requests Extension for Service Desk

            Andre Kolodochka added a comment - - edited Simon, that could have been  My Requests Extension for Service Desk

              cmarriott Charlie Marriott
              989b94ff1861 hireserve-ats
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