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  1. Jira Service Management Data Center
  2. JSDSERVER-357

Allow Customers to Sort Current Requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 30 September 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release. You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualization of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

      Please upgrade to the latest version of Jira Service Management to access this feature.

      Kind regards,

      Divyanshi

      Jira Service Management, Data Center & Server

      The My Requests page in the Customer Portal should allow for some way to sort current requests as a customer using Service Desk.

      • Currently is sorted from oldest to newest.
      • A specific example would be Sort by Status.

              cmarriott Charlie Marriott
              smackie@atlassian.com Shannon S
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