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  1. Jira Service Management Data Center
  2. JSDSERVER-357

Allow Customers to Sort Current Requests

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Atlassian Update – 30 September 2022

      Hi everyone,

      Thank you for your engagement with this suggestion.

      I’m happy to announce that we have shipped this feature as part of Jira Service Management Data Center 5.3 release. You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualization of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

      Please upgrade to the latest version of Jira Service Management to access this feature.

      Kind regards,

      Divyanshi

      Jira Service Management, Data Center & Server

      The My Requests page in the Customer Portal should allow for some way to sort current requests as a customer using Service Desk.

      • Currently is sorted from oldest to newest.
      • A specific example would be Sort by Status.

          Form Name

            [JSDSERVER-357] Allow Customers to Sort Current Requests

            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 716490 ]
            Divyanshi made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-357].
              {panel}

            The My Requests page in the Customer Portal should allow for some way to sort current requests as a customer using Service Desk.
            * Currently is sorted from oldest to newest.
            * A specific example would be Sort by Status.             		New: {panel:title=Atlassian Update – 30 September 2022|borderStyle=solid|borderColor=#deebff|titleBGColor=#deebff|bgColor=#deebff}
            Hi everyone,

            Thank you for your engagement with this suggestion.

            I’m happy to announce that we have shipped this feature as part of [Jira Service Management Data Center 5.3 release|https://confluence.atlassian.com/servicemanagement/jira-service-management-5-3-x-release-notes-1155497425.html]. You can now sort columns in ascending and descending order on the My requests page in your Help center. This way you can adjust the visualization of the data on the page to your personal preferences, navigate through the data with ease, and find the values you need faster.

            Please upgrade to the latest version of Jira Service Management to access this feature.

            Kind regards,

            Divyanshi

            Jira Service Management, Data Center & Server
            {panel}
            The My Requests page in the Customer Portal should allow for some way to sort current requests as a customer using Service Desk.
             * Currently is sorted from oldest to newest.
             * A specific example would be Sort by Status.
            Kamil Smigielski (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 44 New: 48
            SET Analytics Bot made changes -
            UIS Original: 46 New: 44
            SET Analytics Bot made changes -
            UIS Original: 44 New: 46
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 684189 ]
            Charlie Marriott made changes -
            Fix Version/s New: 5.3.0 [ 102400 ]
            Charlie Marriott made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]
            SET Analytics Bot made changes -
            UIS Original: 58 New: 44

              cmarriott Charlie Marriott
              smackie@atlassian.com Shannon S
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              277 Vote for this issue
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                Created:
                Updated:
                Resolved: