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  1. Jira Service Management Cloud
  2. JSDCLOUD-357

Allow Customers to Sort Current Requests

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      The My Requests page in the Customer Portal should allow for some way to sort current requests as a customer using Service Desk.

      • Currently is sorted from oldest to newest.
      • A specific example would be Sort by Status.

      **

      UPDATE by 6cf75f652d57

      We have released the following: 

      1. Jira Admins can remove any existing column in the request list page (customer portal) 
      2. Jira Admins can add the following columns
        1. created date
        2. Updated date
        3. Due date
        4. Assignee
        5. Priority
      3. Your customers can now sort on most of these columns. 

      How to do this: 

      If you are a Jira Admin, you can go to 'https://<your instance>/servicedesk/customer/user/requests?page=1', and click on the 'Customize' sidebar, you should be able to customize the columns that your customers see in this page. 

      Support Documentation

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        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-1522 add sort or filter mechanism to "My Request" page

          • Closed

          Suggestion - JSDCLOUD-3183 Allow portal users to sort their "My requests" view by issue key

          • Closed

          Suggestion - JSDCLOUD-4326 In the customer portal, customers cannot sort requests

          • Closed

          Suggestion - JSDCLOUD-4929 Let customers be able to sort based on the status of the ticket on Customer Portal

          • Closed

          Suggestion - JSDCLOUD-6236 Need Sort, Filter and Export to excel Option on customer's portal

          • Closed

          Suggestion - JSDCLOUD-4586 Ability to sort per columns in Customer Portal

          • Gathering Interest
          is related to

          Suggestion - JSDSERVER-357 Allow Customers to Sort Current Requests

          • Closed

          Suggestion - JSDCLOUD-2189 As an Agent, I want to be able to change the columns of the queues I work on

          • Gathering Interest
          mentioned in

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            People

              6cf75f652d57 Joseph
              smackie@atlassian.com Shannon S
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                Updated:
                Resolved: