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  1. Jira Service Management Cloud
  2. JSDCLOUD-4326

In the customer portal, customers cannot sort requests

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When discussing issues with customers using service desk, it not possible for the customer to sort their requests by key for example. The default sort is by latest update. When discussing issue over the phone and updating concurrently, the list gets resorted all the time.

      It would be extremely useful when you could sort using the headers in the request list.

              6cf75f652d57 Joseph
              989b94ff1861 hireserve-ats
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