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  1. Jira Service Management Cloud
  2. JSDCLOUD-4326

In the customer portal, customers cannot sort requests

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When discussing issues with customers using service desk, it not possible for the customer to sort their requests by key for example. The default sort is by latest update. When discussing issue over the phone and updating concurrently, the list gets resorted all the time.

      It would be extremely useful when you could sort using the headers in the request list.

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          duplicates

          Suggestion - JSDCLOUD-298 Allow users to sort Queues on the fly

          • Closed

          Suggestion - JSDCLOUD-357 Allow Customers to Sort Current Requests

          • Closed
          is related to

          Suggestion - JSDSERVER-4326 In the customer portal, customers cannot sort requests

          • Closed

          Suggestion - JSDCLOUD-4586 Ability to sort per columns in Customer Portal

          • Gathering Interest

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              6cf75f652d57 Joseph
              989b94ff1861 hireserve-ats
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