Let customers be able to sort based on the status of the ticket on Customer Portal

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    • Type: Suggestion
    • Resolution: Duplicate
    • Component/s: None
    • None
    • 3

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem

      Our workflow has many statuses that we display to the customer. Some are specific in that the ticket is waiting for the customer's response and our customers are currently having the most trouble location those tickets so being able to pull the tickets up by status would be helpful to us.

      Suggestion

      Let customers be able to sort based on the status of the ticket on Customer Portal

      Workaround

      None

            Assignee:
            Unassigned
            Reporter:
            Paulo Miguel (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            3 Start watching this issue

              Created:
              Updated:
              Resolved: