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  1. Jira Service Management Cloud
  2. JSDCLOUD-4929

Let customers be able to sort based on the status of the ticket on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem

      Our workflow has many statuses that we display to the customer. Some are specific in that the ticket is waiting for the customer's response and our customers are currently having the most trouble location those tickets so being able to pull the tickets up by status would be helpful to us.

      Suggestion

      Let customers be able to sort based on the status of the ticket on Customer Portal

      Workaround

      None

            Unassigned Unassigned
            pmiguel Paulo Miguel (Inactive)
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              Created:
              Updated:
              Resolved: