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  1. Jira Service Management Data Center
  2. JSDSERVER-4929

Let customers be able to sort based on the status of the ticket on Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem

      Our workflow has many statuses that we display to the customer. Some are specific in that the ticket is waiting for the customer's response and our customers are currently having the most trouble location those tickets so being able to pull the tickets up by status would be helpful to us.

      Suggestion

      Let customers be able to sort based on the status of the ticket on Customer Portal

      Workaround

      None

            Unassigned Unassigned
            pmiguel Paulo Miguel (Inactive)
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              Created:
              Updated:
              Resolved: