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  1. Jira Service Management Data Center
  2. JSDSERVER-219

Allow announcement banners for service desk per project

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current behaviour

      Currently there is no way to set an announcement banner or message in the header per Service Desk.

      Expected behaviour

      We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

      User case

      1. I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
      2. John visits the customer portal page and sees that message.

          Form Name

            [JSDSERVER-219] Allow announcement banners for service desk per project

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011030 ] New: JAC Suggestion Workflow 3 [ 3646144 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665285 ] New: JAC Suggestion Workflow [ 3011030 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324952 ] New: Confluence Workflow - Public Facing v4 [ 2665285 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2054148 ] New: JSD Suggestion Workflow - TEMP [ 2324952 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049490 ] New: JSD Suggestion Workflow [ 2054148 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279469 ] New: JSD Suggestion Workflow - TEMP [ 2049490 ]
            jonah (Inactive) made changes -
            Description Original: h3. Current behaviour

            Currently there is no way to set an announcement banner or message in the header per Service Desk.

            h3. Expected behaviour

            We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

            h3. User case

            # I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
            # John visits the customer portal page and sees that message.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-219].
              {panel}

            h3. Current behaviour

            Currently there is no way to set an announcement banner or message in the header per Service Desk.

            h3. Expected behaviour

            We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

            h3. User case

            # I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
            # John visits the customer portal page and sees that message.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-219 [ JSDCLOUD-219 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 590331 ] New: JSD Suggestion Workflow [ 1279469 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              mmcmahon Matthew McMahon (Inactive)
              pschaff Pietro Schaff (Inactive)
              Votes:
              54 Vote for this issue
              Watchers:
              37 Start watching this issue

                Created:
                Updated:
                Resolved: