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  1. Jira Service Management Cloud
  2. JSDCLOUD-219

Allow announcement banners for service desk per project

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current behaviour

      Currently there is no way to set an announcement banner or message in the header per Service Desk.

      Expected behaviour

      We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

      User case

      1. I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
      2. John visits the customer portal page and sees that message.

              mmcmahon Matthew McMahon (Inactive)
              pschaff Pietro Schaff (Inactive)
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                Created:
                Updated:
                Resolved: