Ability to add notes on the My Requests Service Desk screen

Scenario 1: You have an automation rule already set (e.g: When customer comment on the ticket, the tickets is re-opened) and the Service Desk Customers don’t how do this works.
Scenario 2: The customers don’t know exactly the functionality about Service Desk.
Scenario 3: You have to add daily notes for your Customers.

By the mentioned scenarios, it would be nice if you could add notes on the My Requests page where the customers could check in order to have the right instructions based on Service Desk/Automation rules and notes about the company environment.