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  1. Jira Service Management Cloud
  2. JSDCLOUD-98

Ability to communicate system outages or announcements through Service Desk

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      As a Service Desk employee it would be great to have the ability to create an information inside the service desk that a system is down.

      If a user call our phone hotline we can set a custom message if we have an general outage of a system.

      This option must be available for all service desk employees and not only for JIRA system / project administrators.

      The JIRA Announcement Banner is not an option for that.

      Atlassian Status as of 13 August 2015

      Hi everyone,
      Thanks so much for your votes and comments on this feature request.

      Even though we had no plans to put the work related to this feature on our short term roadmaps, the solution will be implemented as one of our team member’s "20% projects".

      Please let us know on which of the following you want us to focus on first?
      1) Announcement banner on Help Center
      2) Announcement banner per project

      Thanks for your patience and we hope you appreciate our open approach to feature requests.

      Regards,
      The JIRA Service Desk team

      Attachments

        Issue Links

          is related to

          Suggestion - JSDCLOUD-219 Allow announcement banners for service desk per project

          • Closed

          Suggestion - JSDCLOUD-744 Scrolling Banner in Customer Portal

          • Closed

          Suggestion - JSDSERVER-98 Ability to communicate system outages or announcements through Service Desk

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-66 Announcement Banner not available in Customer Portal

          • Low - Low priority issues
          • Closed

          Suggestion - JSDCLOUD-744 Scrolling Banner in Customer Portal

          • Closed

          Suggestion - JSDCLOUD-3277 Admin can allow agents to modify announcements in customer portal

          • Closed

          Activity

            People

              mmcmahon Matthew McMahon (Inactive)
              4e81381d415c Tim Eddelbüttel
              Votes:
              51 Vote for this issue
              Watchers:
              38 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: