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  1. Jira Service Management Data Center
  2. JSDSERVER-2320

Ability to add notes on the My Requests Service Desk screen

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Customer Portal
    • None
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Scenario 1: You have an automation rule already set (e.g: When customer comment on the ticket, the tickets is re-opened) and the Service Desk Customers don’t how do this works.
      Scenario 2: The customers don’t know exactly the functionality about Service Desk.
      Scenario 3: You have to add daily notes for your Customers.

      By the mentioned scenarios, it would be nice if you could add notes on the My Requests page where the customers could check in order to have the right instructions based on Service Desk/Automation rules and notes about the company environment.

          Form Name

            [JSDSERVER-2320] Ability to add notes on the My Requests Service Desk screen

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Matthew McMahon (Inactive) added a comment -

            Hi, this seems like it might be related to JSD-219 which involves the ability to add announcements in the customer portal?

            Matthew McMahon (Inactive) added a comment - Hi, this seems like it might be related to JSD-219 which involves the ability to add announcements in the customer portal?

              Unassigned Unassigned
              pahennig Paulo Hennig (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: