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  1. Jira Service Management Data Center
  2. JSDSERVER-219

Allow announcement banners for service desk per project

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Current behaviour

      Currently there is no way to set an announcement banner or message in the header per Service Desk.

      Expected behaviour

      We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

      User case

      1. I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
      2. John visits the customer portal page and sees that message.

          Form Name

            [JSDSERVER-219] Allow announcement banners for service desk per project

            dhirendra Singh added a comment -

            I also looking for the similar feature.

             

            Regards,

            Dhirendra

             

             

            dhirendra Singh added a comment - I also looking for the similar feature.   Regards, Dhirendra    

            Cortland Bolles added a comment -

            Please all this to be very general announcement banner code like Jira or Confluence where you can add html / js / etc.

            Cortland Bolles added a comment - Please all this to be very general announcement banner code like Jira or Confluence where you can add html / js / etc.

            Global Tools added a comment -

            I also looking for similar feature , please let us know if there are any workarounds ?

            Thanks,
            Sumit

            Global Tools added a comment - I also looking for similar feature , please let us know if there are any workarounds ? Thanks, Sumit

            BenP added a comment -

            i would require this across all portals as well..

            BenP added a comment - i would require this across all portals as well..

            Joseph Yamada added a comment -

            A Service Desk Administrator would also like to change (markup) the page footer on the customer portal page too!

            Joseph Yamada added a comment - A Service Desk Administrator would also like to change (markup) the page footer on the customer portal page too!

              mmcmahon Matthew McMahon (Inactive)
              pschaff Pietro Schaff (Inactive)
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                Created:
                Updated:
                Resolved: