Details
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Suggestion
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Resolution: Fixed
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None
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Following on from JSD-98
The base functionality has been added, so that a JIRA Administrator can set an announcement for the Help Center / My Requests page. And a JIRA or Project Administrator can set an announcement for the portal level.
This is to allow the Administrators to give permission to agents to modify these announcements.
Things to decide:
- Are agents only given permission to edit projects they are agents for, or can they also be allowed to edit the global Help Center / My Requests announcement?
- How will this look in the interface? Currently these settings are behind admin permission checks, so a display will be needed that allows agents to change the announcement but no other settings.
Attachments
Issue Links
- is related to
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JSDSERVER-98 Ability to communicate system outages or announcements through Service Desk
- Closed
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JSDSERVER-219 Allow announcement banners for service desk per project
- Closed
- relates to
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JSDCLOUD-3277 Admin can allow agents to modify announcements in customer portal
- Closed
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TESLA-888 Loading...
- was cloned as
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QUAL-1 Loading...