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  1. Jira Service Management Data Center
  2. JSDSERVER-3277

Admin can allow agents to modify announcements in customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Following on from JSD-98

      The base functionality has been added, so that a JIRA Administrator can set an announcement for the Help Center / My Requests page. And a JIRA or Project Administrator can set an announcement for the portal level.

      This is to allow the Administrators to give permission to agents to modify these announcements.

      Things to decide:

      • Are agents only given permission to edit projects they are agents for, or can they also be allowed to edit the global Help Center / My Requests announcement?
      • How will this look in the interface? Currently these settings are behind admin permission checks, so a display will be needed that allows agents to change the announcement but no other settings.

          Form Name

            [JSDSERVER-3277] Admin can allow agents to modify announcements in customer portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011134 ] New: JAC Suggestion Workflow 3 [ 3648564 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Lachlan G (Inactive) made changes -
            Assignee New: Lachlan G [ lgoodhewcook ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665763 ] New: JAC Suggestion Workflow [ 3011134 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323492 ] New: Confluence Workflow - Public Facing v4 [ 2665763 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333734 ]
            Niraj Bhawnani made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 333638 ]
            Niraj Bhawnani made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 333638 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052284 ] New: JSD Suggestion Workflow - TEMP [ 2323492 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047807 ] New: JSD Suggestion Workflow [ 2052284 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279642 ] New: JSD Suggestion Workflow - TEMP [ 2047807 ]

              lgoodhewcook Lachlan G (Inactive)
              mmcmahon Matthew McMahon (Inactive)
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              6 Vote for this issue
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                Created:
                Updated:
                Resolved: