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  1. Jira Service Management Cloud
  2. JSDCLOUD-3277

Admin can allow agents to modify announcements in customer portal

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Following on from JSD-98

      The base functionality has been added, so that a JIRA Administrator can set an announcement for the Help Center / My Requests page. And a JIRA or Project Administrator can set an announcement for the portal level.

      This is to allow the Administrators to give permission to agents to modify these announcements.

      Things to decide:

      • Are agents only given permission to edit projects they are agents for, or can they also be allowed to edit the global Help Center / My Requests announcement?
      • How will this look in the interface? Currently these settings are behind admin permission checks, so a display will be needed that allows agents to change the announcement but no other settings.

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          is related to

          Suggestion - JSDCLOUD-98 Ability to communicate system outages or announcements through Service Desk

          • Closed

          Suggestion - JSDCLOUD-219 Allow announcement banners for service desk per project

          • Closed

          Suggestion - JSDSERVER-3277 Admin can allow agents to modify announcements in customer portal

          • Closed

          Activity

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              Unassigned Unassigned
              mmcmahon Matthew McMahon (Inactive)
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                Updated:
                Resolved: