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  1. Jira Service Management Cloud
  2. JSDCLOUD-219

Allow announcement banners for service desk per project

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Details

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current behaviour

      Currently there is no way to set an announcement banner or message in the header per Service Desk.

      Expected behaviour

      We want the ability to set headers/announcement banners for notifications or messages to the end users per Service Desk (not the same for all).

      User case

      1. I am a Service Desk Administrator for Project XYZ, and I need to create a Customer Portal page and include the message (and more markup), "Some of our staff is on vacation, please note that service levels are longer".
      2. John visits the customer portal page and sees that message.

      Attachments

        Issue Links

          is duplicated by

          Suggestion - JSDCLOUD-2183 Make the Portals be more pluggable

          • Closed
          is related to

          Suggestion - JSDCLOUD-2320 Ability to add notes on the My Requests Service Desk screen

          • Closed

          Suggestion - JSDSERVER-219 Allow announcement banners for service desk per project

          • Closed
          relates to

          Suggestion - JSDCLOUD-98 Ability to communicate system outages or announcements through Service Desk

          • Closed

          Suggestion - JSDCLOUD-3277 Admin can allow agents to modify announcements in customer portal

          • Closed

          Activity

            People

              mmcmahon Matthew McMahon (Inactive)
              pschaff Pietro Schaff (Inactive)
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              38 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: