Details
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Suggestion
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Resolution: Fixed
Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As a Service Desk employee it would be great to have the ability to create an information inside the service desk that a system is down.
If a user call our phone hotline we can set a custom message if we have an general outage of a system.
This option must be available for all service desk employees and not only for JIRA system / project administrators.
The JIRA Announcement Banner is not an option for that.
Hi everyone,
Thanks so much for your votes and comments on this feature request.
Even though we had no plans to put the work related to this feature on our short term roadmaps, the solution will be implemented as one of our team member’s "20% projects".
Please let us know on which of the following you want us to focus on first?
1) Announcement banner on Help Center
2) Announcement banner per project
Thanks for your patience and we hope you appreciate our open approach to feature requests.
Regards,
The JIRA Service Desk team
Attachments
Issue Links
- is related to
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- Closed
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- Closed
- relates to
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JSDSERVER-66 Announcement Banner not available in Customer Portal
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- Closed
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- Closed
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- Closed
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- Closed
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