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  1. Jira Service Management Data Center
  2. JSDSERVER-1777

Customer portal/My requests does not show issue number

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi!

      Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

          Form Name

            [JSDSERVER-1777] Customer portal/My requests does not show issue number

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010358 ] New: JAC Suggestion Workflow 3 [ 3647754 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665144 ] New: JAC Suggestion Workflow [ 3010358 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323581 ] New: Confluence Workflow - Public Facing v4 [ 2665144 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052800 ] New: JSD Suggestion Workflow - TEMP [ 2323581 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049139 ] New: JSD Suggestion Workflow [ 2052800 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280656 ] New: JSD Suggestion Workflow - TEMP [ 2049139 ]
            jonah (Inactive) made changes -
            Description Original: Hi!

            Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

            		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1777].
              {panel}

            Hi!

            Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-1777 [ JSDCLOUD-1777 ]
            Marty (Inactive) made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - My requests [ 38695 ]

              Unassigned Unassigned
              70d661327214 Uldis Vilks
              Votes:
              11 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: