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  1. Jira Service Management Data Center
  2. JSDSERVER-1615

Add issue key to portal My Request screen

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have weekly calls with our customers and review all tickets, We reference them by their issue key. We would like this to display in the customer portal on the My Request page so the customer can easily find the issue. Currently, if issues have similair descriptions they have to click into the issue to see the reference number.

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        Issue Links

          duplicates

          Suggestion - JSDSERVER-1330 Showing Issue Key in the Customer Portal

          • Closed
          is duplicated by

          Suggestion - JSDSERVER-1777 Customer portal/My requests does not show issue number

          • Closed
          relates to

          Suggestion - JSDCLOUD-1615 Add issue key to portal My Request screen

          • Closed

          Suggestion - JSDSERVER-1800 Filter by the primary key in the Customer Portal

          • Closed
          mentioned in

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              Unassigned Unassigned
              49d3272d460c Jenifer Kuntz
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              Dates

                Created:
                Updated:
                Resolved:

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