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  1. Jira Service Management Data Center
  2. JSDSERVER-1800

Filter by the primary key in the Customer Portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      In "My Request" section in the customer portal, we can't filter our demand by any fields.

      Basically, it will be nice to filter by the primary key our request or by other field to increase the customer experience in the user portal.

          Form Name

            [JSDSERVER-1800] Filter by the primary key in the Customer Portal

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Data Center & Server

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Data Center & Server

            Katarzyna Pawlak [Deviniti] added a comment -

            Hello,

            While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added My Requests Extension to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. As an admin, you can also create new filters for customers. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses  (we'll add support for more fields/custom fields soon). Moreover, customers can also create their own filters and save them.

            For more details, please refer to the app's documentation or drop a line at support@deviniti.com.

            Katarzyna Pawlak [Deviniti] added a comment - Hello, While Atlassian can't do anything about this feature, we at Deviniti have dealt with it and added  My Requests Extension  to our Jira Service Desk app suite. It gives you, as an admin, the possibility to configure which fields can be displayed on My Requests page, which of them are visible as columns by default, and also define which user group can use a specific field. As an admin, you can also create new filters for customers. Then your customers can add, change and reorder the columns on My Request page and filter issues by specific Service Desks, Organizations, Request types and Statuses  (we'll add support for more fields/custom fields soon). Moreover, customers can also create their own filters and save them. For more details, please refer to the app's  documentation  or drop a line at  support@deviniti.com .

            Daniel Rocek added a comment -

            When will JIRA Service Desk Server get this:

            https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page

            Daniel Rocek added a comment - When will JIRA Service Desk Server get this: https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page

            jean-philippe.pepin added a comment - - edited

            Any update for this ticket ?
            Can we add a feature into the research field to be able to search by Issue Number ?

            jean-philippe.pepin added a comment - - edited Any update for this ticket ? Can we add a feature into the research field to be able to search by Issue Number ?

            Nick added a comment -

            Our customers would like to see this too.
            They would like to be able filter by status so they can establish which tickets are with them (in our Jira that's Waiting for Support)

            Nick added a comment - Our customers would like to see this too. They would like to be able filter by status so they can establish which tickets are with them (in our Jira that's Waiting for Support)

              Unassigned Unassigned
              jean-philippe.pepin jean-philippe.pepin
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                Created:
                Updated:
                Resolved: