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  1. Jira Service Management Cloud
  2. JSDCLOUD-1800

Filter by the primary key in the Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      In "My Request" section in the customer portal, we can't filter our demand by any fields.

      Basically, it will be nice to filter by the primary key our request or by other field to increase the customer experience in the user portal.

            [JSDCLOUD-1800] Filter by the primary key in the Customer Portal

            Lucas Silva added a comment -

            Hi Everyone,

            Thank you for your feedback on this feature.

            We are marking this issue as closed because it is a duplicate of Add the ability to search for other fields on Customer Portal which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Lucas Silva
            Jira Service Management Cloud team

            Lucas Silva added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of Add the ability to search for other fields on Customer Portal which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Lucas Silva Jira Service Management Cloud team

            Daniel Rocek added a comment -

            When will JIRA Service Desk Server get this:

            https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page

            Daniel Rocek added a comment - When will JIRA Service Desk Server get this: https://confluence.atlassian.com/servicedeskcloud/blog/2016/01/improved-my-requests-page

            jean-philippe.pepin added a comment - - edited

            Any update for this ticket ?
            Can we add a feature into the research field to be able to search by Issue Number ?

            jean-philippe.pepin added a comment - - edited Any update for this ticket ? Can we add a feature into the research field to be able to search by Issue Number ?

            Nick added a comment -

            Our customers would like to see this too.
            They would like to be able filter by status so they can establish which tickets are with them (in our Jira that's Waiting for Support)

            Nick added a comment - Our customers would like to see this too. They would like to be able filter by status so they can establish which tickets are with them (in our Jira that's Waiting for Support)

              Unassigned Unassigned
              jean-philippe.pepin jean-philippe.pepin
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                Created:
                Updated:
                Resolved: