Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1330

Showing Issue Key in the Customer Portal

XMLWordPrintable

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

      Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
      Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

        1. portal.png
          portal.png
          54 kB

            [JSDCLOUD-1330] Showing Issue Key in the Customer Portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443559 ] New: JAC Suggestion Workflow 3 [ 3696876 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320276 ] New: JAC Suggestion Workflow [ 3443559 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051230 ] New: JSD Suggestion Workflow - TEMP [ 2320276 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046288 ] New: JSD Suggestion Workflow [ 2051230 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874417 ] New: JSD Suggestion Workflow - TEMP [ 2046288 ]
            jonah (Inactive) made changes -
            Description Original: At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

            Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
            Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

            !portal.png|thumbnail!
            		 New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-1330].
              {panel}

            At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

            Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
            Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

            !portal.png|thumbnail!
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-1330 [ JSDSERVER-1330 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud New: affects-cloud affects-server
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-cloud

              Unassigned Unassigned
              azuhra Aqqiela
              Votes:
              67 Vote for this issue
              Watchers:
              47 Start watching this issue

                Created:
                Updated:
                Resolved: