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Details

Type: Suggestion
Resolution: Done
Component/s: Customer Portal - Help Center
Labels:
- affects-cloud
- affects-server

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Description

NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

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portal.png
54 kB
08/Jan/2015 10:29 AM

Issue Links

is duplicated by

JSDCLOUD-1615 Add issue key to portal My Request screen

Closed

JSDCLOUD-1777 Customer portal/My requests does not show issue number

Closed

is related to

JSDCLOUD-393 Allow customer portal users to see Issue Key in "My Requests"

Closed

JSDCLOUD-708 Allow customers to search for issues by issue key.

Closed

JSDSERVER-1330 Showing Issue Key in the Customer Portal

Closed

relates to

JSDCLOUD-1800 Filter by the primary key in the Customer Portal

Closed

(1 relates to)

Activity

People

Assignee:: Unassigned

Reporter:: Aqqiela

Votes:: 67 Vote for this issue

Watchers:: 47 Start watching this issue

Dates

Created:: 08/Jan/2015 10:29 AM

Updated:: 19/Sep/2019 6:09 AM

Resolved:: 12/Jan/2016 12:24 AM