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  1. Jira Service Management Cloud
  2. JSDCLOUD-1330

Showing Issue Key in the Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      At the moment, Customer can see his/her issue request by referring to the issue summary. There is no issue-key shown in the customer portal.

      Since issue key is the most referred information of an issue in JIRA, it's better to have the issue key to be shown in the customer portal.
      Customers may have a lot of issues in the customer portal which have similar title/issue summary. Having the issue key shown in the customer portal will ease the searching process to get the exact issue.

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          portal.png
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              Unassigned Unassigned
              azuhra Aqqiela
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                Created:
                Updated:
                Resolved: