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  1. Jira Service Management Cloud
  2. JSDCLOUD-393

Allow customer portal users to see Issue Key in "My Requests"

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      On the "My Requests" screen in the customer portal, users can only see description and status. This is quite limiting, especially where a user has a number of issues open and needs to discuss with support.

      Some of our clients have 20+ issues open, and want to run through their list with a support rep - only having the description to go on makes running through the list quite tedious.

      As a minimum, the Jira Issue key should be displayed alongside each issue.

      But (better still) a portal administrator should be able to choose what fields to show/hide on the "My requests" view, as you can with filters in in Issue Navigator.

              Unassigned Unassigned
              158c6ea5fc5c Mark Love
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