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  1. Jira Service Management Data Center
  2. JSDSERVER-393

Allow customer portal users to see Issue Key in "My Requests"

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      On the "My Requests" screen in the customer portal, users can only see description and status. This is quite limiting, especially where a user has a number of issues open and needs to discuss with support.

      Some of our clients have 20+ issues open, and want to run through their list with a support rep - only having the description to go on makes running through the list quite tedious.

      As a minimum, the Jira Issue key should be displayed alongside each issue.

      But (better still) a portal administrator should be able to choose what fields to show/hide on the "My requests" view, as you can with filters in in Issue Navigator.

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          is duplicated by

          Suggestion - JSDSERVER-2285 Show Ticket Numbers on Customer Portal

          • Closed
          is related to

          Suggestion - JSDSERVER-1663 Allow customers to filter My Requests

          • Closed
          relates to

          Suggestion - JSDCLOUD-393 Allow customer portal users to see Issue Key in "My Requests"

          • Closed

          Suggestion - JSDSERVER-1330 Showing Issue Key in the Customer Portal

          • Closed
          mentioned in

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              Unassigned Unassigned
              158c6ea5fc5c Mark Love
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