Allow customer portal users to see Issue Key in "My Requests"

XMLWordPrintable

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      On the "My Requests" screen in the customer portal, users can only see description and status. This is quite limiting, especially where a user has a number of issues open and needs to discuss with support.

      Some of our clients have 20+ issues open, and want to run through their list with a support rep - only having the description to go on makes running through the list quite tedious.

      As a minimum, the Jira Issue key should be displayed alongside each issue.

      But (better still) a portal administrator should be able to choose what fields to show/hide on the "My requests" view, as you can with filters in in Issue Navigator.

            Assignee:
            Unassigned
            Reporter:
            Mark Love
            Votes:
            61 Vote for this issue
            Watchers:
            41 Start watching this issue

              Created:
              Updated:
              Resolved: