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  1. Jira Service Management Cloud
  2. JSDCLOUD-393

Allow customer portal users to see Issue Key in "My Requests"

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      On the "My Requests" screen in the customer portal, users can only see description and status. This is quite limiting, especially where a user has a number of issues open and needs to discuss with support.

      Some of our clients have 20+ issues open, and want to run through their list with a support rep - only having the description to go on makes running through the list quite tedious.

      As a minimum, the Jira Issue key should be displayed alongside each issue.

      But (better still) a portal administrator should be able to choose what fields to show/hide on the "My requests" view, as you can with filters in in Issue Navigator.

            [JSDCLOUD-393] Allow customer portal users to see Issue Key in "My Requests"

            vwong added a comment -

            This feature is released on JIRA Service Desk 3.1.0-OD-10.
            Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

            vwong added a comment - This feature is released on JIRA Service Desk 3.1.0-OD-10. Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

            Klaas Van Ammel added a comment -

            The end of the description must definitley be implemented to make the 'My requests' page a usefull thing: "But (better still) a portal administrator should be able to choose what fields to show/hide on the "My requests" view, as you can with filters in in Issue Navigator."

            Klaas Van Ammel added a comment - The end of the description must definitley be implemented to make the 'My requests' page a usefull thing: "But (better still) a portal administrator should be able to choose what fields to show/hide on the "My requests" view, as you can with filters in in Issue Navigator."

            John Desha added a comment -

            This request is also duplicated by JSD-652, JSD-1106, JSD-1204, JSD-1330, JSD-1615, and JSD-1777!

            John Desha added a comment - This request is also duplicated by JSD-652 , JSD-1106 , JSD-1204 , JSD-1330 , JSD-1615 , and JSD-1777 !

            Paulius Zdanavičius Admin added a comment -

            Any commitments when feature will be implemented?

            Paulius Zdanavičius Admin added a comment - Any commitments when feature will be implemented?

            Sonia Teixeira added a comment -

            It would be interesting to allow include the key field in the customer portal

            Sonia Teixeira added a comment - It would be interesting to allow include the key field in the customer portal

            FranzBruckner added a comment -

            Any news here?

            FranzBruckner added a comment - Any news here?

            Paudi Moriarty added a comment -

            This seems like a major limitation which could be addressed pretty easily. Any idea when we can expect progress on this. Or a response even? See JSD-708 also.

            Paudi Moriarty added a comment - This seems like a major limitation which could be addressed pretty easily. Any idea when we can expect progress on this. Or a response even? See JSD-708 also.

              Unassigned Unassigned
              158c6ea5fc5c Mark Love
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                Created:
                Updated:
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