Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-1777

Customer portal/My requests does not show issue number

    XMLWordPrintable

Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi!

      Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDCLOUD-368 Referencing customer Issue numbers in My requests area

          • Closed

          Suggestion - JSDCLOUD-1330 Showing Issue Key in the Customer Portal

          • Closed

          Suggestion - JSDCLOUD-1615 Add issue key to portal My Request screen

          • Closed

          Suggestion - JSDCLOUD-1679 Display JIRA issue number in My request results

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-2401 Add ticket reference to custom portal overview

          • Closed

          Suggestion - JSDCLOUD-2963 Selectable number of shown issues in 'My requests'

          • Closed
          is related to

          Suggestion - JSDSERVER-1777 Customer portal/My requests does not show issue number

          • Closed
          relates to

          Suggestion - JSDCLOUD-1800 Filter by the primary key in the Customer Portal

          • Closed

          Activity

            People

              Unassigned Unassigned
              70d661327214 Uldis Vilks
              Votes:
              11 Vote for this issue
              Watchers:
              11 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: