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  1. Jira Service Management Cloud
  2. JSDCLOUD-1777

Customer portal/My requests does not show issue number

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Hi!

      Recently I got message from our customer that in Jira SD Customer portal there is missing one important thing - issue number. In the customer portal Help Center/My requests in the list of open request they can see issue type icon, issue summary, issue status and when request has been created. It would be great if you can add issue number as our customers are mainly working with e-mail notification and some times when they are opening Customer portal to quickly find needed issue they would like to use issue number instead of Issue summary.

            [JSDCLOUD-1777] Customer portal/My requests does not show issue number

            jean-philippe.pepin added a comment -

            Any update for Service Desk implementation ?

            jean-philippe.pepin added a comment - Any update for Service Desk implementation ?

            vwong added a comment -

            Hi elepferd, It should be released in the next server release. However I am unsure when the release date will be.

            vwong added a comment - Hi elepferd , It should be released in the next server release. However I am unsure when the release date will be.

            elepferd added a comment - - edited

            @vwong: when does the new requests page comes to Jira Service Desk (non cloud version)?

            elepferd added a comment - - edited @vwong: when does the new requests page comes to Jira Service Desk (non cloud version)?

            vwong added a comment -

            This feature is released on JIRA Service Desk 3.1.0-OD-10.
            Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

            vwong added a comment - This feature is released on JIRA Service Desk 3.1.0-OD-10. Release notes for this feature can be found here: https://confluence.atlassian.com/display/SERVICEDESKCLOUD/2016/01/08/Improved+My+Requests+page

              Unassigned Unassigned
              70d661327214 Uldis Vilks
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                Created:
                Updated:
                Resolved: