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  1. Jira Service Management Cloud
  2. JSDCLOUD-368

Referencing customer Issue numbers in My requests area

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it

            Unassigned Unassigned
            6a8d34554120 Katie O'Hern
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