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  1. Jira Service Management Data Center
  2. JSDSERVER-1679

Display JIRA issue number in My request results

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Details

    • Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      Because our customer refers to ticket numbers in their own issue management system we add the JIRA issue number to the Summary title of an issue to display the number in the Servicedesk portal. Because it isn't displayed by default in the Servicedesk portal.

      Could it be made detault, so the JIRA issue number does not need to be included in the Summary field anymore?
      This very simple improvement would improve the user experience considerably.

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          is duplicated by

          Suggestion - JSDSERVER-1777 Customer portal/My requests does not show issue number

          • Closed

          DESK-4419 Loading...

          relates to

          Suggestion - JSDCLOUD-1679 Display JIRA issue number in My request results

          • Closed

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              Unassigned Unassigned
              3d44d2b07231 Ronald Kerstens
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              Dates

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                Updated:
                Resolved:

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