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  1. Jira Service Management Data Center
  2. JSDSERVER-2401

Add ticket reference to custom portal overview

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      When the customer looks at his request, it would be helpfull if the overview also contains the ticket number, a lot of customers who use the portal tend to know ticket numbers and can quickly open the right one that way.

            [JSDSERVER-2401] Add ticket reference to custom portal overview

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010648 ] New: JAC Suggestion Workflow 3 [ 3648069 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664026 ] New: JAC Suggestion Workflow [ 3010648 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323103 ] New: Confluence Workflow - Public Facing v4 [ 2664026 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051876 ] New: JSD Suggestion Workflow - TEMP [ 2323103 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047244 ] New: JSD Suggestion Workflow [ 2051876 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279271 ] New: JSD Suggestion Workflow - TEMP [ 2047244 ]
            jonah (Inactive) made changes -
            Description Original: When the customer looks at his request, it would be helpfull if the overview also contains the ticket number, a lot of customers who use the portal tend to know ticket numbers and can quickly open the right one that way. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-2401].
              {panel}

            When the customer looks at his request, it would be helpfull if the overview also contains the ticket number, a lot of customers who use the portal tend to know ticket numbers and can quickly open the right one that way.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-2401 [ JSDCLOUD-2401 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 963075 ] New: JSD Suggestion Workflow [ 1279271 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Remote Link New: This issue links to "DESK-4419 (JDOG - JIRA Team Dogfood)" [ 130718 ]

              Unassigned Unassigned
              3d2b7c6dd49a Björn Brala
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                Created:
                Updated:
                Resolved: