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  1. Jira Service Management Cloud
  2. JSDCLOUD-2401

Add ticket reference to custom portal overview

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      When the customer looks at his request, it would be helpfull if the overview also contains the ticket number, a lot of customers who use the portal tend to know ticket numbers and can quickly open the right one that way.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Cloud'
            1. Jira Service Management Cloud
            2. JSDCLOUD-2401

            Add ticket reference to custom portal overview

            XMLWordPrintable

              • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

                NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

                When the customer looks at his request, it would be helpfull if the overview also contains the ticket number, a lot of customers who use the portal tend to know ticket numbers and can quickly open the right one that way.

                        Unassigned Unassigned
                        3d2b7c6dd49a Björn Brala
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                        0 Vote for this issue
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                        2 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            3d2b7c6dd49a Björn Brala
                            Votes:
                            0 Vote for this issue
                            Watchers:
                            2 Start watching this issue

                              Created:
                              Updated:
                              Resolved: