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  1. Jira Service Management Data Center
  2. JSDSERVER-1506

Use Jira Wiki Editor in Customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customer require to highligth part of request with different formatting.
      Users WON'T edit in wiki after using Confluence or Jira after Wiki Editor introduction.

      As work around could you enable at least Wiki Editor in Customer portal ?

            [JSDSERVER-1506] Use Jira Wiki Editor in Customer portal

            Simon Scott added a comment -

            Where is the support on JSM Cloud for rich text editors on description fields? I can see it on the comment field but not initial description. The field configuration has it set to wiki renderer which works for the agent but not the customer.

            Several articles seem to suggest this has been implemented.

            https://confluence.atlassian.com/jiracore/preparing-for-jira-8-15-1032259123.html#:~:text=Rich%20text%20editor%20on%20customer%20portal

            Simon Scott added a comment - Where is the support on JSM Cloud for rich text editors on description fields? I can see it on the comment field but not initial description. The field configuration has it set to wiki renderer which works for the agent but not the customer. Several articles seem to suggest this has been implemented. https://confluence.atlassian.com/jiracore/preparing-for-jira-8-15-1032259123.html#:~:text=Rich%20text%20editor%20on%20customer%20portal
            Julien Rey made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 593491 ]

            Alex [Atlassian,PSE] added a comment -

            This suggestion implements Wiki Renderer support for Description and Comment text fields.

            Custom fields, like Multi-Line Text, is not yet implemented. For that, please see suggestion https://jira.atlassian.com/browse/JSDSERVER-7142

            Alex [Atlassian,PSE] added a comment - This suggestion implements Wiki Renderer support for Description and Comment text fields. Custom fields, like Multi-Line Text, is not yet implemented. For that, please see suggestion https://jira.atlassian.com/browse/JSDSERVER-7142
            Alex [Atlassian,PSE] made changes -
            Link New: This issue relates to JSDSERVER-7142 [ JSDSERVER-7142 ]
            Chris Morgan (Inactive) made changes -
            Labels Original: affects-server New: affects-server not-fixed-in-cloud
            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 530378 ]

            Jason Finestone added a comment -

            Very happy about this.

            Jason Finestone added a comment - Very happy about this.

            Michael Mohr added a comment -

            Sorry, but it seems so that I'm not able to upload any comment images on this issue anymore. So you have to believe me that the above pictures should show the different functions on the edit bar for agents and customers.

            Michael Mohr added a comment - Sorry, but it seems so that I'm not able to upload any comment images on this issue anymore. So you have to believe me that the above pictures should show the different functions on the edit bar for agents and customers.

            Michael Mohr added a comment -

            Cool after only 6 year's you finally heard your customers that ask for the same editing experience for their JSM customers.

            But why didn't you implement really the exact same edit experience for agents and customers?

            Agent Edit bar:

            Customer Edit bar:

            Michael Mohr added a comment - Cool after only 6 year's you finally heard your customers that ask for the same editing experience for their JSM customers. But why didn't you implement really the exact same edit experience for agents and customers? Agent Edit bar: Customer Edit bar:

              ashubovych moofoo (Inactive)
              38583866d5da Luca Tanieli
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              355 Vote for this issue
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                Created:
                Updated:
                Resolved: