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  1. Jira Service Management Data Center
  2. JSDSERVER-4970

Add Rich Text Editor in Customer Portal comment

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently Rich Text editor available in JIRA 7.2.0 and above but it's not available in Service Desk customer portal. Customer can only comment from "Text" mode in Customer Portal.

      Suggested Solution

      Add Rich Text editor as shown in https://confluence.atlassian.com/jiracore/jira-core-7-2-x-release-notes-826896229.html in Service Desk Customer Portal as well.

      Workaround

      None

          Form Name

            [JSDSERVER-4970] Add Rich Text Editor in Customer Portal comment

            Chris Morgan (Inactive) made changes -
            Labels New: not-fixed-in-cloud
            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 530379 ]
            moofoo (Inactive) made changes -
            Assignee New: moofoo [ ashubovych ]
            moofoo (Inactive) made changes -
            Fix Version/s New: 4.15.0 [ 93602 ]
            moofoo (Inactive) made changes -
            Resolution New: Done [ 17 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            moofoo (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 521993 ]
            SET Analytics Bot made changes -
            UIS Original: 253 New: 290
            SET Analytics Bot made changes -
            UIS Original: 281 New: 253
            SET Analytics Bot made changes -
            UIS Original: 225 New: 281

              ashubovych moofoo (Inactive)
              vshanmugam Vicknesh Shanmugam (Inactive)
              Votes:
              168 Vote for this issue
              Watchers:
              88 Start watching this issue

                Created:
                Updated:
                Resolved: