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  1. Jira Service Management Data Center
  2. JSDSERVER-554

Rich text editor functionality for Customer Portal in JIRA Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, there are customers who are using JEditor - Rich Text Editor third-party plugin for JIRA itself. However this third-party plugin does not support JIRA Service Desk. It would be best if we can provide alternative methods for rich text editor for customer portal in JIRA Service Desk as well.

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            [JSDSERVER-554] Rich text editor functionality for Customer Portal in JIRA Service Desk

            Jerel Crosland added a comment -

            This is yet another common-sense feature that is missing. However, as long as there is a vendor in the Marketplace selling a plugin that provides a feature,, Atlassian will never implement it. Why should they? They collect passive income from their cut of the add-on sales, plus they don't have to develop or maintain any new code. I guess you could think of it as an evil twist on the concept of open source. Other people make all the needed enhancements, but since it's closed-source, nothing gets put into the core product and everything has a price tag.

            Jerel Crosland added a comment - This is yet another common-sense feature that is missing. However, as long as there is a vendor in the Marketplace selling a plugin that provides a feature,, Atlassian will never implement it. Why should they? They collect passive income from their cut of the add-on sales, plus they don't have to develop or maintain any new code. I guess you could think of it as an evil twist on the concept of open source. Other people make all the needed enhancements, but since it's closed-source, nothing gets put into the core product and everything has a price tag.

            Carol Jones added a comment -

            and JSDSERVER-4970

            Carol Jones added a comment - and JSDSERVER-4970

            Majken Connor added a comment -

            See also JSDSERVER-1506

            Majken Connor added a comment - See also JSDSERVER-1506

            farshadm added a comment -

            JEditor works OK in customer portal. Make sure you enable the related modules first which are disabled by default.

            farshadm added a comment - JEditor works OK in customer portal. Make sure you enable the related modules first which are disabled by default.

            Karen Mixon added a comment -

            JEditor isn't working for me in the portal. All I get is a wiki renderer.

            Karen Mixon added a comment - JEditor isn't working for me in the portal. All I get is a wiki renderer.

            Wolfgang Fellner added a comment -

            Confirmed - JEditor works fine in the Customer Portal.

            Wolfgang Fellner added a comment - Confirmed - JEditor works fine in the Customer Portal.

            Peter added a comment -

            Can someone confirm that JEditor work in exposing a Rich Text editor to customers?  Does it interfere with the new native JIRA visual editor?

            Peter added a comment - Can someone confirm that JEditor work in exposing a Rich Text editor to customers?  Does it interfere with the new native JIRA visual editor?

            Justin Alex Paramanandan added a comment -

            When it is enabled, doesn't it appear in the Customer Portal for the comments field in existing requests?

            Justin Alex Paramanandan added a comment - When it is enabled, doesn't it appear in the Customer Portal for the comments field in existing requests?

            Luciana Cagnetta added a comment -

            Same as u

            Luciana Cagnetta added a comment - Same as u

            Justin Alex Paramanandan added a comment -

            luciana.cagnetta544343408, what do you see in your JEditor Configuration > Service Desk screen?

            Justin Alex Paramanandan added a comment - luciana.cagnetta544343408 , what do you see in your  JEditor Configuration > Service Desk screen?

              ashubovych moofoo (Inactive)
              dchua Daryl Chuah (Inactive)
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                Created:
                Updated:
                Resolved: