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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customer require to highligth part of request with different formatting.
      Users WON'T edit in wiki after using Confluence or Jira after Wiki Editor introduction.

      As work around could you enable at least Wiki Editor in Customer portal ?

            [JSDSERVER-1506] Use Jira Wiki Editor in Customer portal

            Where is the support on JSM Cloud for rich text editors on description fields? I can see it on the comment field but not initial description. The field configuration has it set to wiki renderer which works for the agent but not the customer.

            Several articles seem to suggest this has been implemented.

            https://confluence.atlassian.com/jiracore/preparing-for-jira-8-15-1032259123.html#:~:text=Rich%20text%20editor%20on%20customer%20portal

            Simon Scott added a comment - Where is the support on JSM Cloud for rich text editors on description fields? I can see it on the comment field but not initial description. The field configuration has it set to wiki renderer which works for the agent but not the customer. Several articles seem to suggest this has been implemented. https://confluence.atlassian.com/jiracore/preparing-for-jira-8-15-1032259123.html#:~:text=Rich%20text%20editor%20on%20customer%20portal

            This suggestion implements Wiki Renderer support for Description and Comment text fields.

            Custom fields, like Multi-Line Text, is not yet implemented. For that, please see suggestion https://jira.atlassian.com/browse/JSDSERVER-7142

            Alex [Atlassian,PSE] added a comment - This suggestion implements Wiki Renderer support for Description and Comment text fields. Custom fields, like Multi-Line Text, is not yet implemented. For that, please see suggestion https://jira.atlassian.com/browse/JSDSERVER-7142

            Very happy about this.

            Jason Finestone added a comment - Very happy about this.

            Sorry, but it seems so that I'm not able to upload any comment images on this issue anymore. So you have to believe me that the above pictures should show the different functions on the edit bar for agents and customers.

            Michael Mohr added a comment - Sorry, but it seems so that I'm not able to upload any comment images on this issue anymore. So you have to believe me that the above pictures should show the different functions on the edit bar for agents and customers.

            Cool after only 6 year's you finally heard your customers that ask for the same editing experience for their JSM customers.

            But why didn't you implement really the exact same edit experience for agents and customers?

            Agent Edit bar:

            Customer Edit bar:

            Michael Mohr added a comment - Cool after only 6 year's you finally heard your customers that ask for the same editing experience for their JSM customers. But why didn't you implement really the exact same edit experience for agents and customers? Agent Edit bar: Customer Edit bar:

            moofoo (Inactive) added a comment - - edited

            This feature was released in JSM 4.15.0. See the release notes

            moofoo (Inactive) added a comment - - edited This feature was released in JSM 4.15.0. See the release notes

            This issue has been on 'In progress' since April 2020. When can we expect this? Ik would like to inform our users of a possible releasedate...

            Michelle de Bruijn added a comment - This issue has been on 'In progress' since April 2020. When can we expect this? Ik would like to inform our users of a possible releasedate...

            Basil C added a comment -

            Atlassian - please provide an update.  Many people need this basic functionality.  We are starting to look at other softwares now.

            Basil C added a comment - Atlassian - please provide an update.  Many people need this basic functionality.  We are starting to look at other softwares now.

             When can this be expected please. Our teams are requesting for this functionality

            Sridhar Ravinuthala added a comment -  When can this be expected please. Our teams are requesting for this functionality

            @Atlassian, 5 years? 

            Durim Krasniqi added a comment - @Atlassian, 5 years? 

              ashubovych moofoo (Inactive)
              38583866d5da Luca Tanieli
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                Created:
                Updated:
                Resolved: