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Suggestion
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Resolution: Fixed
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As of Service Desk Server 3.2.6, Panel, Code, and Noformat are working well.
However, Table formatting is still not working as expected.
Request
As a JIRA Service Desk customer I'd like to have a better formatting for Wiki Markup, such as for Code Blocks, No Format, Panels or tables
Problem
Formatted text blocks in Agent comments are not formatted in the Customer Portal. This makes code, tables,
| How it looks in JIRA | How it looks on JIRA Service Desk |
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This is even harder to see when there is a lot of information in the comment, such as when replying to a customer with step-by-step guides or adding excerpts of logs.
Suggestion
Allow more space for the comments column and decrease the font size, as well as making noformat scrollable and improving the spacing and padding in code blocks and panels. For example, by simply making these changes in the CSS:
.aui-page-panel-content size: 100% font-size: 15px div.preformatted:nth-child(4) (for the noformat with scroll) overflow-y: scroll padding: 5px margin-top: 8px margin-bottom: 8px div.panel:nth-child(3) (for the panel with light border) border-style: solid; padding: 5px; margin-bottom: 8px; margin-top: 8px; border-color: #CCCCCC;
It would look at least a little bit better:
- incorporates
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JSDSERVER-3557 FF: Code panel text didn't wrap in Description in Customer Portal
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- Closed
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- is related to
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- Closed
- relates to
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- Closed
- was cloned as
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- Closed
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TESLA-594 Failed to load
[JSDSERVER-1693] Improve Wiki Markup Formatting in Customer Portal
| Workflow | Original: JAC Suggestion Workflow [ 3011930 ] | New: JAC Suggestion Workflow 3 [ 3650141 ] |
| Status | Original: RESOLVED [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: Confluence Workflow - Public Facing v4 [ 2665471 ] | New: JAC Suggestion Workflow [ 3011930 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2323571 ] | New: Confluence Workflow - Public Facing v4 [ 2665471 ] |
| Status | Original: Closed [ 6 ] | New: Resolved [ 5 ] |
| Workflow | Original: JSD Suggestion Workflow [ 2052350 ] | New: JSD Suggestion Workflow - TEMP [ 2323571 ] |
| Workflow | Original: JSD Suggestion Workflow - TEMP [ 2047290 ] | New: JSD Suggestion Workflow [ 2052350 ] |
| Workflow | Original: JSD Suggestion Workflow [ 1279649 ] | New: JSD Suggestion Workflow - TEMP [ 2047290 ] |
| Link |
New:
This issue was cloned as |
| Resolution | New: Fixed [ 1 ] | |
| Status | Original: Open [ 1 ] | New: Closed [ 6 ] |
| Description |
Original:
{panel:title=Update}
(/) As of Service Desk Server 3.2.6, Panel, Code, and Noformat are working well. (x) However, Table formatting is still not working as expected. {panel} h4. Request As a JIRA Service Desk customer I'd like to have a better formatting for Wiki Markup, such as for Code Blocks, No Format, Panels or tables h4. Problem Formatted text blocks in Agent comments are not formatted in the Customer Portal. This makes code, tables, || How it looks in JIRA || How it looks on JIRA Service Desk || | !injira.png|thumbnail! | !injsd.png|thumbnail! | | !jira.png|thumbnail! | !sd.png|thumbnail! | This is even harder to see when there is a lot of information in the comment, such as when replying to a customer with step-by-step guides or adding excerpts of logs. h4. Suggestion Allow more space for the comments column and decrease the font size, as well as making noformat scrollable and improving the spacing and padding in code blocks and panels. For example, by simply making these changes in the CSS: {code} .aui-page-panel-content size: 100% font-size: 15px div.preformatted:nth-child(4) (for the noformat with scroll) overflow-y: scroll padding: 5px margin-top: 8px margin-bottom: 8px div.panel:nth-child(3) (for the panel with light border) border-style: solid; padding: 5px; margin-bottom: 8px; margin-top: 8px; border-color: #CCCCCC; {code} It would look at least a little bit better: !mockup.png|thumbnail, border! |
New:
{panel:bgColor=#e7f4fa} *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-1693]. {panel} {panel:title=Update} (/) As of Service Desk Server 3.2.6, Panel, Code, and Noformat are working well. (x) However, Table formatting is still not working as expected. {panel} h4. Request As a JIRA Service Desk customer I'd like to have a better formatting for Wiki Markup, such as for Code Blocks, No Format, Panels or tables h4. Problem Formatted text blocks in Agent comments are not formatted in the Customer Portal. This makes code, tables, || How it looks in JIRA || How it looks on JIRA Service Desk || | !injira.png|thumbnail! | !injsd.png|thumbnail! | | !jira.png|thumbnail! | !sd.png|thumbnail! | This is even harder to see when there is a lot of information in the comment, such as when replying to a customer with step-by-step guides or adding excerpts of logs. h4. Suggestion Allow more space for the comments column and decrease the font size, as well as making noformat scrollable and improving the spacing and padding in code blocks and panels. For example, by simply making these changes in the CSS: {code} .aui-page-panel-content size: 100% font-size: 15px div.preformatted:nth-child(4) (for the noformat with scroll) overflow-y: scroll padding: 5px margin-top: 8px margin-bottom: 8px div.panel:nth-child(3) (for the panel with light border) border-style: solid; padding: 5px; margin-bottom: 8px; margin-top: 8px; border-color: #CCCCCC; {code} It would look at least a little bit better: !mockup.png|thumbnail, border! |
| Link |
New:
This issue relates to |