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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Update

      As of Service Desk Server 3.2.6, Panel, Code, and Noformat are working well.

      However, Table formatting is still not working as expected.

      Request

      As a JIRA Service Desk customer I'd like to have a better formatting for Wiki Markup, such as for Code Blocks, No Format, Panels or tables

      Problem

      Formatted text blocks in Agent comments are not formatted in the Customer Portal. This makes code, tables,

      How it looks in JIRA How it looks on JIRA Service Desk

      This is even harder to see when there is a lot of information in the comment, such as when replying to a customer with step-by-step guides or adding excerpts of logs.

      Suggestion

      Allow more space for the comments column and decrease the font size, as well as making noformat scrollable and improving the spacing and padding in code blocks and panels. For example, by simply making these changes in the CSS:

      .aui-page-panel-content
      size: 100%
      font-size: 15px
      
      div.preformatted:nth-child(4) (for the noformat with scroll)
      overflow-y: scroll
      padding: 5px
      margin-top: 8px
      margin-bottom: 8px
      
      div.panel:nth-child(3) (for the panel with light border)
      border-style: solid;
      padding: 5px;
      margin-bottom: 8px;
      margin-top: 8px;
      border-color: #CCCCCC;
      

      It would look at least a little bit better:

        1. injira.png
          injira.png
          190 kB
        2. injsd.png
          injsd.png
          181 kB
        3. jira.png
          jira.png
          105 kB
        4. mockup.png
          mockup.png
          166 kB
        5. sd.png
          sd.png
          53 kB

          Form Name

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.

              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Update

                As of Service Desk Server 3.2.6, Panel, Code, and Noformat are working well.

                However, Table formatting is still not working as expected.

                Request

                As a JIRA Service Desk customer I'd like to have a better formatting for Wiki Markup, such as for Code Blocks, No Format, Panels or tables

                Problem

                Formatted text blocks in Agent comments are not formatted in the Customer Portal. This makes code, tables,

                How it looks in JIRA How it looks on JIRA Service Desk

                This is even harder to see when there is a lot of information in the comment, such as when replying to a customer with step-by-step guides or adding excerpts of logs.

                Suggestion

                Allow more space for the comments column and decrease the font size, as well as making noformat scrollable and improving the spacing and padding in code blocks and panels. For example, by simply making these changes in the CSS:

                .aui-page-panel-content
                size: 100%
                font-size: 15px
                
                div.preformatted:nth-child(4) (for the noformat with scroll)
                overflow-y: scroll
                padding: 5px
                margin-top: 8px
                margin-bottom: 8px
                
                div.panel:nth-child(3) (for the panel with light border)
                border-style: solid;
                padding: 5px;
                margin-bottom: 8px;
                margin-top: 8px;
                border-color: #CCCCCC;
                

                It would look at least a little bit better:

                  1. injira.png
                    injira.png
                    190 kB
                  2. injsd.png
                    injsd.png
                    181 kB
                  3. jira.png
                    jira.png
                    105 kB
                  4. mockup.png
                    mockup.png
                    166 kB
                  5. sd.png
                    sd.png
                    53 kB

                        Unassigned Unassigned
                        mfernandes@atlassian.com Matheus Fernandes
                        Votes:
                        36 Vote for this issue
                        Watchers:
                        22 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            mfernandes@atlassian.com Matheus Fernandes
                            Votes:
                            36 Vote for this issue
                            Watchers:
                            22 Start watching this issue

                              Created:
                              Updated:
                              Resolved: